‘Mitel or MI-o-Tel?’ – Adding a Voice to IoT

T. Banting

Summary Bullets:

  • Mitel is offering a cloud-based platform that integrates Internet of Things (IoT) technology with call routing and call control applications.
  • Hub One is working with Mitel to voice-enable IoT devices at Charles De Gaulle airport and provides text-to-speech alerts on the opening of defibrillator cabinets.

At its Elite conference in San Antonio last week, Mitel disclosed details of its platform that integrates IoT technology with call routing and call control platforms. Utilizing IoT APIs that plug into its interaction engine and business rules engine, Mitel demonstrated how IoT can be integrated with real-time communications to literally give IoT devices a voice. On stage, Mitel showed how Amazon Alexa, mapped to Mitel’s AWS-based cloud service, could trigger mass notification messages to interested parties. While this specific demonstration sent out multiple notifications of bad weather alerts to those attending a picnic (very pertinent given San Antonio’s weather!), Mitel’s IoT infrastructure is being utilized in perhaps a less frivolous way at France’s largest and most important airport – Charles De Gaulle (CDG). Read more of this post