Tag: IP Voice

Agentic AI May Give IP Voice a New Lease on Life as Legacy Decline Continues

by Gary Barton, posted in Big Data
Professional headshot of a man wearing a dark blazer and a light shirt, looking directly at the camera with a neutral expression.
Gary Barton – Research Director, Enterprise Technology and Services

Summary Bullets:

• While IP voice is less ubiquitous, when it matters it, it really matters

• Agent-to-agent communication adds a new paradigm to IP voice services

Calling IP voice a legacy service is a little unfair, but only a little. Innovation in this arena is still happening as can be seen by BT’s recent launch of its automated UC edge platform designed to help enterprises move numbers between UC platforms automatically. However, a recent and stark counterpoint to this is Lumen’s decision to exit the IP voice market.

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