- With today’s modern professional so dependent on remotely located files and real-time, Web-based applications (sales force, Web portals, etc.), downtime is painful.
- Device failures, misconfiguration issues, congestion, and interference all make the job of the IT infrastructure specialist more complex as dependence on the infrastructure increases daily.
On a recent trip, while I sat waited for my flight to depart (the airport shall remain nameless), I hopped on the wireless network, connected via VPN, and started to download some material from the company intranet. About 50% into a large file download, the network link was lost, dropping the VPN, and of course stopping the file transfer. The signal strength was good; since I was short on time, I did not break out the wireless troubleshooting tools to see how much additional noise was in the area that may have interfered. Instead, I pulled out my phone, tethered via strong 4G (yes, I’m lucky), and grabbed the file in a minute. However, I could see that several others in the immediate area had issues with the WLAN and were growing frustrated. It struck me how dependent we are on having convenient access to remain productive in these moments of lull time (unless you can get through an airport in 15 minutes consistently, you know what I’m referring to). Unfortunately, public area WLANs are not yet universally enterprise-grade and a solid connection is not a given. I had grown accustomed to being able to connect in the airport and assumed it would be working as usual. We have this same assumption in our enterprise environments; why not in the highly trafficked areas? Read more of this post