UK Service Providers Ramping Up Focus on UK SME Market

R. Pritchard

Summary Bullets:             

  • Vodafone has published insights into the UK SME market – the latest move amongst service providers as they look for future growth in the business segment.
  • Service providers are increasingly understanding the importance of behavior, maturity, and small business strategies when addressing this vital, complex, and substantial market opportunity.

Vodafone’s ‘SMEs Like Me’ report examines attitudes, motivations, and challenges of British small businesses. The report’s publication is yet another indication that service providers’ focus is increasingly turning to small businesses as their best engine for future growth in the enterprise market. This is especially true when the multinational corporation, large enterprise, and public sector markets are over-supplied and, in many cases, flatlining.

Continue reading “UK Service Providers Ramping Up Focus on UK SME Market”

UC&C Platforms Are Becoming Homogenized

G. Willsky

Summary Bullets:

  • Three forces are driving homogenization of UC&C platforms: common features, a continuous surfeit of bells and whistles, and interoperability between competing platforms.
  • The need for in-office and remote workers to communicate and collaborate – and thus demand for UC&C platforms – will remain robust in the hybrid world.

Unified communications and collaboration (UC&C) platforms are becoming homogenized. There are three forces driving this phenomenon: (1) a common set of features has emerged from the major players, including meetings, chat, calling, and events (some players have created an augmented core by also including contact centers and AI); (2) competitors are continually and rapidly complementing common features with a surfeit of bells and whistles (e.g., live reactions such as likes, enhanced lighting for video feeds, and polling); and (3) interoperability between platforms and cooperation between competitors are fast becoming the norm.

Continue reading “UC&C Platforms Are Becoming Homogenized”

Red Hat Summit: Ansible’s Growing Prominence

C. Dunlap

Summary Bullets:             

  • Red Hat Ansible Automation Platform is growing in prominence within OpenShift and the industry in general
  • Ansible’s popularity has prompted a new round of key partnerships to expand OpenShift’s ecosystem

Red Hat Ansible has matured into a shining star, not only among OpenShift’s portfolio, but the industry in general for its ability to abstract the complexity of building and operating IT automation at scale as part of enterprises’ business transformations.

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8×8 and Genesys Announce an Integration, but There Is Much More Than Meets the Eye

Gregg Profile Photo
G. Willsky

Summary Bullets:

  • The integration enables collaboration between contact center agents and subject matter experts throughout their organizations.
  • The announcement reinforces trends around coopetition, contact centers, and linkage between UCaaS and CCaaS.

8×8 and Genesys announced that 8×8’s ‘Work’ now features integration with Genesys’ ‘Cloud CX.’ 8×8 Work includes enterprise voice, video meetings, and team chat capabilities. Cloud CX is a contact center offer that works across phone, email, chat, text, and social channels. The integration will enable contact center agents to collaborate with subject matter experts across an organization. Agents will access subject matter experts through a company directory, while those experts can indicate their availability to respond to customer inquiries. Agents will access both offers through a single sign-on. Both offers can be downloaded from either vendor’s app store.

Continue reading “8×8 and Genesys Announce an Integration, but There Is Much More Than Meets the Eye”

Cisco’s Webex Adoption Methodology Is an Antidote to Competitive Homogeneity

G. Willsky

Summary Bullets:

  • Three market drivers are causing the lines between competitors’ UC&C platforms to blur.
  • Facilitating platform adoption is a meaningful source of competitive differentiation.

The lines are blurring between competitors’ UC&C platforms. Feature sets are beginning to look similar.  Interoperability between disparate hardware and between disparate software is becoming more commonplace.  Acquisitions and partnerships are bringing functionality from opposing players under one roof. Continue reading “Cisco’s Webex Adoption Methodology Is an Antidote to Competitive Homogeneity”

Should Enterprises Voyage into the Metaverse?

Summary Bullets:

Gary Barton – Analyst, Business Network and IT Services

• Enterprises should beware the hype – the metaverse is not a decision that needs to be made this year, if ever

• However, elements of the metaverse are with us now and can offer genuine benefits – e.g., for training or collaboration

The ‘metaverse’ is manna from heaven for tech journalists (and, indeed, analysts!) as it is poorly defined, can be applied to both current technology and fantastical future ideas, and is a concept much loved by technology giants such as Microsoft and Facebook/Meta Platforms Inc. This sort of scenario is true of many new technologies, but the metaverse is a more ethereal and intangible concept than most – to the extent that even its name is meta.

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RingCentral Rise Helps Service Providers Bring Co-Branded UCaaS Offers to Market

G. Willsky

Summary Bullets:

  • RingCentral Rise represents a significant investment in the company’s relationship with service provider partners.
  • Rise is innovative in the way it combines technology, managed services, and a channel program to create co-branded UCaaS offers.

RingCentral has solidified its position in the cloud-based collaboration market.  This has been largely driven by the expansion of its portfolio beyond its flagship chat service (Glip) to include conferencing, team collaboration, voice, and contact center capabilities.  A separate but equally significant component has been the inking of partnerships with vendors ALE, Atos, Avaya, and Mitel and service providers such as AT&T, Telus, and Verizon.  The recent introduction of RingCentral Rise represents a new branch of RingCentral’s go-to-market strategy and signals a renewed commitment to the company’s network of service provider partners. Continue reading “RingCentral Rise Helps Service Providers Bring Co-Branded UCaaS Offers to Market”

Malaysia enterprise telecom update Q4 2021 – acquisition season for telcos

A. Amir

Summary Bullets:

• Maxis had one while Celcom made two acquisitions of ICT service companies in Q4 2021 alone.

• The acquisitions enable the providers to expand and enhance their portfolios, as well as challenge the existing players.

This report discusses major enterprise telecom events based on announcements from industry players in the recent quarter For more on the previous update, please see Malaysia Enterprise Telecom Update Q3 2021 – Even More Cloud Developments , November 17, 2021.

Professional services are becoming critical in the enterprise ICT market. New technologies are widening enterprises’ internal skillset gap and hence driving the need for managed services. As these service experts are becoming scarce, ICT providers are looking for inorganic solutions to enhance their internal capabilities and address the growing market demand. In the last quarter (Q4 2021), Maxis had one while Celcom made two acquisitions of service companies.

Maxis acquired MyKRIS: Maxis made its fourth acquisition in the last two years with MyKRIS, a managed network and security service provider. While MyKRIS’ networking portfolio somewhat overlaps with Maxis, it can enhance the latter’s services through network redundancy. More importantly, MyKRIS’ cybersecurity solutions and team of 70 experts can enable Maxis to expand its ICT portfolio particularly in cybersecurity through wider partnerships, and enhance its service capabilities. Besides, with accelerated technology adoption during the pandemic, cybersecurity requirements are getting more complicated. Cybersecurity is increasingly offered as an integrated solution with other ICT services such as cloud, networking, UC, and IoT. Aligned with Maxis’ direction in expanding its portfolio, the added capabilities can enhance its overall offerings and service delivery. Furthermore, the added capabilities can also enable Maxis to challenge competitors such as TM who has established cybersecurity practice through its CYDEC brand. For more, please see With MyKRIS, Maxis Makes Fourth Acquisition in 18 Months, Further Enhancing Its Enterprise Portfolio , October 14, 2021. Celcom acquired Bridgenet: Following its acquisition of Infront in November (for more, please see Celcom Acquired Infront to Enhance Cloud Service Capabilities and Go Beyond SMBs , November 8, 2021), Celcom made another deal in December with Bridgenet, an ICT service provider. While Bridgenet’s focus was largely on cybersecurity and networking, it has a range of other ICT solutions including cloud and UC. As Celcom is still new in the enterprise ICT market with a limited portfolio, Bridgenet’s solutions, partners, and experts can fast-track the provider’s strategy to expand its offerings and close the gap with competitors. The added capabilities can also strengthen Celcom’s position and enable it to expand its target market to the larger enterprise segment. For more, please see Celcom Ups Its Enterprise ICT Game with Bridgenet Acquisition , December 2, 2021.

In 2022, Celcom and Maxis are expected to add new services in their portfolio leveraging the capabilities from their acquisitions. There will also be enhancements in their existing services adding new vendor supports (e.g., multi-vendor SD-WAN) as well as integrating security with cloud and SD-WAN such as CASB and SASE. Further, the stronger professional services will also enable Celcom and Maxis to compete for more complex ICT projects such as enterprise 5G applications and multi-cloud services. They will continue to pressure the existing players such as TM ONE and other IT service providers leveraging their strong brands in the mobility and SME segments.

 

ASEAN 5G Q4 2021 Round-Up: Stronger Momentum in Vertical Collaborations

A. Amir

Summary Bullets:

• Advanced telcos in ASEAN expanded their vertical collaborations and entered the trial and pre-commercialization stages of enterprise 5G applications while others started to form alliances with domestic players to co-create new solutions.

• Smart manufacturing, autonomous vehicles, and robotics are leading the enterprise 5G development in ASEAN, in line with the global trends.

Q3 2021 was about telcos moving from the network deployment to solution development stages (for more, please see ASEAN 5G Q3 2021 Roundup: Competition Heats Up, October 7, 2021). Moving into Q4 2021, telcos moved to the next development stage through wider collaborations with technology providers (e.g., network vendors, cloud providers) and other industry players to co-develop and trial new enterprise 5G solutions. While most telcos are still in the application development stages, providers such as AIS Thailand and Singtel Singapore are already in the field trial and pre-commercialization phases. In line with the global trends, applications like smart manufacturing, autonomous vehicles, and robotics are leading the enterprise 5G development. This is driven by tangible use cases such as improving operational efficiency and remote operation during the pandemic as well as wider involvement by players in the industry such as ABB, Bosch, Mitsubishi Electric, and Proton.

Continue reading “ASEAN 5G Q4 2021 Round-Up: Stronger Momentum in Vertical Collaborations”

Telstra Health’s Potential Could Bolster Telstra’s Edge Ambitions

Summary Bullets:

M. Rogers

• Telstra Health has set ambitious revenue growth targets for FY2025, hoping to drive growth through developing new connected platforms cutting across the healthcare industry.

• There is opportunity for Telstra to work more closely with its healthcare subsidiary and leverage its edge, security and analytics capabilities to support Telstra Health’s goals and develop vertical solutions.

More than seven years ago Telstra invested in a new line of business as it looked to diversify revenues ahead of the launch of the NBN. This business, Telstra Health, has grown through the years to A$160 million in revenue for FY2021 ended June 30, 2021. This total does not include 2021 revenues from Telstra Health’s acquisition of medical practice management software provider Medical Director, nor its joint-venture (in which Telstra Health controls a majority stake) with medical budgeting and costing software provider Power Health. With recent acquisitions included, Telstra Health made A$250 million in FY2021. However, Telstra has even loftier goals for its health focused subsidiary; as announced at its Telstra Investor Day Part II, Telstra Health is targeting to double its revenue to FY2025, a goal of A$500 million.

Continue reading “Telstra Health’s Potential Could Bolster Telstra’s Edge Ambitions”