Virtual Care via BlueJeans Telehealth from Verizon Business Echoes In-Person Appointments

Gregg Profile Photo
G. Willsky

Summary Bullets:

  • The new BlueJeans Telehealth solution narrows the gap in quality between the traditional connected health model and an in-office visit.
  • Verizon Business could leverage the technological expertise amassed in building BlueJeans Telehealth towards similar solutions for additional verticals.

The practice of administering medical care in a virtual setting has become routine. Nevertheless, remote engagement between patients and medical professionals still lags in quality to an in-office visit.  The new BlueJeans Telehealth solution by Verizon Business narrows this gap by augmenting the traditional connected health model.  While BlueJeans Telehealth positions Verizon Business well in the healthcare vertical, the competition is not sitting still and thus success is by no means assured. Continue reading “Virtual Care via BlueJeans Telehealth from Verizon Business Echoes In-Person Appointments”

Tencent Jumps on the Indonesian Cloud Bandwagon with New Data Centers in the Country

A. Amir

Summary Bullets:            

  • While the competition is increasing, Tencent could capitalize on its early-mover advantage against AWS and Azure and highlight its vertical capabilities.
  • However, there are several competitive gaps it needs to address such as professional services and ecosystem partners.

Tencent is well known in the mass market in ASEAN for its WeChat social media app, JOOX music streaming app, and Shopee e-commerce platform (Tencent is the main beneficiary of Shopee’s parent company with a 39.7% share), each having significantly expanded its subscriber base in the region.  However, very few were aware of the company’s cloud and vertical solutions in the enterprise segment.

Last week, the company launched a new data center in Indonesia, with plans to open another facility in the country in a few months.  The launch is a timely move for Tencent to capture the growing market opportunity despite increasing competition from other cloud players.  To date, Tencent has a total of 61 availability zones across 27 regions, including 20 data centers in 13 locations outside China.  As part of its global expansion plan, it also plans to expand in few other countries, including Malaysia and Thailand later this year. Continue reading “Tencent Jumps on the Indonesian Cloud Bandwagon with New Data Centers in the Country”

ASEAN 5G Q1 2021 Roundup: More Edge Computing and Private Network Developments

A. Amir

Summary Bullets:

  • Malaysia has joined Indonesia and Vietnam with its commitment to launch 5G this year, while telcos in the Philippines, Singapore, and Thailand are moving to the next deployment phase with a wider focus on standalone (SA) architecture, private network services, and industry collaborations.
  • 5G adoption has been revised slightly upward, driven by the increase in the subscriptions and lower overall mobile users.

Key Announcements

February 2021 – Singtel Launches Singapore’s First Commercial Indoor 5G Network: Singtel expanded its 5G coverage to VivoCity Mall, with plans to extend the coverage to other popular malls in the country this year.  While the focus was mainly on enhancing customer experience through faster speeds (up to 1.2 Gbps), the indoor network is expected to drive new 5G applications in the retail industry such as enhanced shopping experience through AR/VR, personalized customer experience, and smart inventory. Continue reading “ASEAN 5G Q1 2021 Roundup: More Edge Computing and Private Network Developments”

5G and Land Mobile Radio (LMR): Partners in Supporting Tomorrow’s Critical Communication Industry

Summary Bullets:

m rogers
M. Rogers

• The mobile industry is increasingly developing 5G use cases to support critical operations in heavy industries like construction, oil and gas, and manufacturing.

• Despite advances in 5G solutions, many industrial customers still prefer to use legacy systems for critical workloads like voice and location, citing simplicity and reliability and concerns around security of IP networks.

The mobile industry continues to promote 5G as the wireless generation built for the enterprise. As 5G rollouts progress across the globe, operator initiatives continue to focus on ways the technology can be applied to enterprise use cases. One common area operators are trying to develop is the use of 5G in heavy industry like construction, mining, manufacturing, and oil and gas. These industries often require workers to be in dangerous environments and require constant communication between workers and equipment, including traffic that spans voice, location data, machine telemetry, and environmental sensors. Operators like Orange, Singtel, SK Telecom, Telstra, AT&T, and China Mobile are at various stages of working with enterprises in verticals like healthcare, energy, mining, construction, manufacturing and government to develop ways to deploy 5G networks into their critical operations. The low latency and high bandwidth nature of the technology allows for real-time collection and processing of large amounts of data that can be used to enable remote operations, automation, enhanced security and a myriad other use cases.

Continue reading “5G and Land Mobile Radio (LMR): Partners in Supporting Tomorrow’s Critical Communication Industry”

RingCentral Puts Competitors on Notice

Gregg Profile Photo
G. Willsky

Summary Bullets:

  • Recent initiatives have increased brand awareness for RingCentral and enhanced its reputation in the unified communication and collaboration market.
  • RingCentral’s diverse portfolio of voice, video, messaging, and contact center services makes it a competitor to be taken seriously.  

RingCentral is by no means a new kid on the block.  Last month marked 22 years in operation.  Since the time of its founding, noteworthy milestones have been reached.  For example, in 2003, the company introduced its cloud phone system. In 2009, a presence in the UK was established.  In 2012, a partnership was forged with AT&T.  In 2013, an IPO was completed.  Fast forward to the present and RingCentral continues to achieve.  In the past year alone, the company has propelled forward with new features, new services, strategic partnerships, and acquisitions.  RingCentral is serving notice to competitors: ignore it at your own peril.

Continue reading “RingCentral Puts Competitors on Notice”

Avaya Spaces Expands with New Capabilities

Gregg Profile Photo
G. Willsky

Summary Bullets:

  • Avaya has added a multitude of capabilities to Avaya Spaces, a collaboration tool that enables integrations with other applications.
  • Avaya Spaces is part of the ‘OneCloud’ portfolio, which is playing a pivotal role in Avaya’s transformation from a legacy provider to an as-a-service business.

Avaya has added a multitude of capabilities to Avaya Spaces, a collaboration tool that enables integrations with apps such as Salesforce, Office 365, G-Suite, and Slack.  Spaces is built on Avaya’s communications platform-as-a-service offering (Avaya OneCloud Cloud CPaaS).  It allows businesses to connect workstream collaboration capabilities with existing on-premises equipment.

Continue reading “Avaya Spaces Expands with New Capabilities”

Digital Acceleration – For When Digital Transformation Is Too Slow

G. Barton
G. Barton

Summary Bullets:          

  • Digital acceleration implements short-term tactical changes over longer-term strategic projects.
  • Digital acceleration is a response to changing customer demands, not just COVID-19.

Digital transformation has been an industry catchphrase for some time now.  Its definition is both vague and changeable, but it speaks to using technology to improve internal processes within an enterprise to deliver cost savings and/or improved performance.  It encompasses a wide range of technologies including cloud, SD-WAN, collaboration, IoT, 5G, blockchain, AI, and SaaS. 

However, there is a new buzz phrase on the block: digital acceleration.  So, is there a difference between digital transformation and digital acceleration?  The ‘helpful’ answer to that is ‘yes and no.’  The intentions of both digital transformation and digital acceleration are the same, as are the technologies involved.  The big difference is in methodology. Continue reading “Digital Acceleration – For When Digital Transformation Is Too Slow”

The Impact of COVID-19 on the U.S. WAN Market

G. Willsky

Summary Bullets:

  • SD-WAN improves network performance, saves costs, and helps organizations remain agile. Thus, adoption has increased, especially since the onset of COVID-19.
  • SD-WAN treats the home environment as a branch of the corporate network. For this reason, it will play a key role supporting the post-pandemic, remote workforce.

COVID-19 greatly disrupted the U.S. WAN market. Virtually overnight, the pandemic forced businesses to support a distributed, remote workforce while ensuring continuity. COVID-19 underscored the importance of agility and the need to carefully choose a WAN deployment model. Service providers have responded well to the crisis, but their ability to address long-term impacts is unclear. Continue reading “The Impact of COVID-19 on the U.S. WAN Market”

Amazon Connect to Become Mainstream as Customers Move Contact Centers to the Cloud and Leverage AI/ML for Automation

S. Soh

Summary Bullets:

• Five new capabilities for Amazon Connect were announced at re:Invent 2020 that will allow agents and supervisors to be more efficient and effective.

• As enterprises move their contact center to the cloud, they should look at adding artificial intelligence (AI) and machine learning (ML) capabilities to drive better customer experience.

Since the launch of Amazon Connect in 2017, AWS’ contact center solution has made significant progress and it is now a serious contender in the enterprise segment. The adoption will continue to accelerate as the pandemic drags on and companies move workloads more quickly to the cloud. This trend will benefit all contact center vendors, not just AWS, since most vendors have a cloud-based option to help customers make the transition at their own pace. However, AWS’ strengths lie within its operational scale and its partner ecosystem. More crucially, the hyperscale cloud provider is rapidly adding its AI and ML technologies to further strengthen the appeal of Amazon Connect. Continue reading “Amazon Connect to Become Mainstream as Customers Move Contact Centers to the Cloud and Leverage AI/ML for Automation”

NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services

S. Soh

Summary Bullets:

  • NCS is investing in digital services, expanding its operations in China and Australia, and targeting key industry verticals.
  • NCS has gained greater autonomy moving out of Singtel Group Enterprise, to strengthen its regional capabilities in delivering digital solutions.

NCS, formerly National Computer Systems, was founded in 1981 to support the Singapore government’s initiatives related to IT implementation. It was acquired by Singtel in 1997, and it remains a key business within Singtel, delivering ICT solutions for enterprise customers both in Singapore and across Asia. According to Singtel, NCS has delivered revenue growth for seven years running. However, most of the business is generated in Singapore and especially within the public sector. NCS operated as a business unit within Singtel Group Enterprise for several years, but it has never been fully integrated with Singtel. The company has retained its brand name, and it has different capabilities than Singtel (e.g., consulting, business application services, AI, and automation) as well as a different business model (e.g., project-based, industry-focused, and bespoke solutions). Continue reading “NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services”