COVID-19: Technology Leaders Take Action

C. Dunlap

Summary Bullets:

  • The current digital climate is on point to shore-up COVID-19 consortiums.
  • COVID-19 case studies highlight innovations which apply to customers’ app modernization projects.

Buoyed by a digital era, the industry has been training for COVID-19’s challenge for several years now. Advancing innovations in the form of scalable cloud infrastructures, intelligence through analytics, integration between apps and big data via APIs, and operational automation to speed IT teams’ adoption of new application architectures are readily available to apply to coronavirus research. Never before has the industry been better equipped to fight a global health epidemic. Technology is harnessed through application and data management platforms powered by machine learning to create the most demanding mission-critical apps connected to a wealth of big data – the kind of data that can cure diseases and discover vaccines, the kind of data that feeds applications which reassure citizens trying to cope with the tumultuous effects of a pandemic. Continue reading “COVID-19: Technology Leaders Take Action”

COVID-19: In Uncertain Times, IT Can Help Foster a Collaborative Response

C. Drake

Summary Bullets:

  • As China’s IT industry returns to work, new geopolitical tensions compound economic uncertainties which, if not addressed, could threaten public health and economic recovery.
  • Global IT companies can help to find collaborative solutions that encourage a change of attitude and which emphasize international cooperation and resource sharing.

In recent days, the world has watched optimistically as travel and other restrictions in China’s Hubei province, where the global COVID-19 pandemic started, have been slowly relaxed and as manufacturing in China progressively returns to normal. This optimism also extends to China’s IT manufacturing sector, with Inspur, Lenovo, Huawei, and other IT vendors all reporting a return to normal production. Continue reading “COVID-19: In Uncertain Times, IT Can Help Foster a Collaborative Response”

COVID-19: Don’t Miss This Moment – Invest Now in Data Literacy

Ted Cuzzillo,
Principal Analyst – Data Analytics

Summary Bullets:

  • The world will find its way through the COVID-19 pandemic with data.
  • Data analysts will be among the ordeal’s heroes, and organizations with strong data literacy throughout will recover the fastest. Invest now in data literacy.

Doctors, nurses, and hospitals are the frontline heroes for the acute victims of the COVID-19 virus. But data is everyone’s compass — today as ‘the curve’ signals danger and eventually as the curve signals hope.

It’s a good time to understand data. Many organizations in the western hemisphere now face their greatest peril of our lifetimes. Those that survive will eventually face another daunting task: rebuilding in a new, different economy. Understanding data – knowing how to read it, organize it, prepare it, analyze it, and explain it – will be crucial. Continue reading “COVID-19: Don’t Miss This Moment – Invest Now in Data Literacy”

Domo Partners with AI Leader to Help Customers Gain Greater Insights from Their Data

R. Bhattacharyya

Summary Bullets:

  • Many data analytics companies are beginning to embed artificial intelligence (AI) capabilities directly into their software, allowing users to reap the benefits of AI-driven insights without developing the machine learning algorithms themselves.
  • Domo is taking a different approach from some of its peers by working closely with AWS to add automatic machine learning, recommended actions, and drag-and-drop predictive model deployment in the Domo Business Cloud.

Many businesses are eager to reap the productivity and efficiency-enhancing benefits of AI. They have collected and stored vast amounts of data but face challenges when it comes to uncovering the nuggets of insight that can improve operations, enhance customer service, and speed faster and more informed decision-making. One of the biggest hurdles to AI adoption is a lack of resources. Building, training, tuning, and deploying machine learning models is a lengthy process that requires the expertise of expensive data scientists and AI experts. Many businesses don’t have these resources readily available; nor do they have the time or money to invest in acquiring them. Continue reading “Domo Partners with AI Leader to Help Customers Gain Greater Insights from Their Data”

COVID-19: What Does the Crisis Mean for IT Infrastructure?

C. Drake

Summary Bullets:

  • The COVID-19 crisis poses several challenges for IT infrastructure vendors and customers, including the initial disruptions created by the crisis and those related to longer-term economic slowdown.
  • But it is not all bad news, and in various ways, the IT infrastructure sector is showing resilience, increased demand, and the potential to push through this crisis.

The COVID-19 crisis poses several challenges for IT infrastructure vendors and their customers. Some of these relate to the disruptions created by the onset of the crisis; others will stem from the slowdown in economic activity that is expected to accompany it. Economic slowdown will halt or delay IT purchasing and projects and make enterprise customers less likely to take chances with new technology investments. Project delays – whether due to supply chain issues, customer slowdowns, or illness among key personnel – will damage vendor bottom lines, while small vendors with low cash reserves may be severely impacted. The stresses being endured by people across the IT industry are very real and will also cause a loss of productivity and project delays. Continue reading “COVID-19: What Does the Crisis Mean for IT Infrastructure?”

COVID-19: UK’s National Health Service Enlists Big Data, AI, and Cloud to Fight the Virus

Summary Bullets:

• The UK’s National Health Service (NHS) plans to harness the power of big data, AI, and cloud computing to manage and help contain the health crisis created by COVID-19 (coronavirus).

• Technology partners supporting this big data-based initiative include Microsoft Azure, Google Cloud, and Amazon Web Services.

The UK’s NHS has unveiled a government-initiated plan to harness the power of big data, AI, and cloud computing to manage and help contain the health crisis created by COVID-19. Specifically, the UK government has commissioned NHS England, NHS Improvement, which oversees the local NHS trusts, and NHSX, which is responsible for NHS digital innovation, to construct a big data platform to help those responsible for coordinating the response to the crisis – including government and health service officials. Continue reading “COVID-19: UK’s National Health Service Enlists Big Data, AI, and Cloud to Fight the Virus”

COVID-19: South Korea Shows How IT can be Effective When Combined with Rigorous Testing

Summary Bullets:

• South Korea’s strategy to combat COVID-19 has relied on a combination of extensive testing and the use of IT to enforce widespread tracing, monitoring, and quarantine.

• Government-initiated mobile phone applications have helped local authorities with limited personnel to manage large numbers of quarantined people.

Although South Korea was one of the earliest countries to experience a major outbreak of COVID-19, the country has recently seen a significant daily decline in the number of new cases. Meanwhile, although the number of deaths attributed to the virus recently saw a slight rise, this followed a long period during which there had been no increase. Other countries are now looking at South Korea to understand what they can learn from its COVID-19 experience. Continue reading “COVID-19: South Korea Shows How IT can be Effective When Combined with Rigorous Testing”

Intelligent Process Automation: Best Bet for Easing Business Transformations

C. Dunlap

Summary Bullets:

  • Intelligent process automation (IPA) is the natural evolution of business process automation when coupled with AI, low-code and RPA solutions, and intelligent business process optimization.
  • IPA is used by operations teams, business users, and developers to significantly reduce repetitive tasks associated with the deployment of modern apps in a multi-cloud environment.

A new breed of AI-infused automation technology, referred to as intelligent process automation (IPA), is the result of enterprise operations teams citing complexity and the lack of automation as key barriers to cloud-native app development and modern application deployments. GlobalData defines IPA as the natural evolution of business process automation when coupled with AI technologies (e.g., machine learning and natural language processing), low-code and RPA solutions, and intelligent business process optimization. It is used by operations teams, business users, and developers to significantly reduce repetitive tasks associated with the deployment of modern apps in a multi-cloud environment. Continue reading “Intelligent Process Automation: Best Bet for Easing Business Transformations”

COVID-19: Netherlands Innovator Taps Blockchain and AI in the War Against COVID-19

Summary Bullets:

• VirusBlockchain deployed this week to identify and monitor COVID-19 free zones

• The blockchain monitoring system is backed by technology provider Qlikchain

This week the tech industry partnered with a public health consortium to launch a blockchain-enabled monitoring system aimed at keeping communities at bay from the COVID-19 pandemic.

The Public Health Blockchain Consortium (PHBC) announced the new system which monitors healthy, uninfected individuals as they move between locations in order to automatically identify zones that are safe or unsafe. The system is built on a blockchain solution which combines AI, geographical information systems (GIS), and real-time information systems provided by virus surveillance providers.

Called VirusBlockchain, the system serves as a systematic, continuous, and anonymous verification of citizens and all workplaces in an effort to prevent the spread of the COVID-19 infection. The project is unlike other approaches that would typically track infected persons. Continue reading “COVID-19: Netherlands Innovator Taps Blockchain and AI in the War Against COVID-19”

COVID-19: GlobalData Sees No Need for Forecast Changes Yet

Joel Cooper Senior Director – Market Data and Intelligence

Summary Bullets:

• GlobalData has established daily monitoring to assess the possible impact on our core telecoms and pay TV forecasts from COVID-19. As and when required, we will adjust our projections.

• Our measured, evidence-based approach to reviewing and adjusting our forecasts is supported by recent telco executive statements on COVID-19, which point to it being too early to tell what the specific impact of COVID-19 will be on their businesses.

We are actively monitoring our telecoms and pay-TV forecast portfolio countries for possible impact from COVID-19, and are ready to revise our projections as and when required. GlobalData’s forecast coverage encompasses mobile (108 countries), fixed (98 countries), multiplay (22 countries), and pay-TV (57 countries; click here for more.

Our daily monitoring covers a large variety of dimensions related to COVID-19, including:

• The potential impact on GDP and employment.

• The impact on telcos’ 5G rollout projects – a slowdown in rollout could result from travel restrictions on staff responsible for network deployment as well as disruption to equipment shipments and manufacturing.

• The impact on telco retail operations – e.g., a shortage of staff in shops or shops closing down may have a negative impact on subscriber acquisition.

• The impact on telco call center operations (on-shore and off-shore) – a shortage of staff in call centers or temporary call center closures could have a negative impact on customer retention activities, renewals and customer support.

• The impact on telecoms revenue – for example, a telecoms ARPU uplift could potentially occur due to an increase in service usage resulting from reduced physical mobility (e.g., a rise in mobile/fixed data usage, mobile calls, video usage, and virtual meetings/conference calling).

• The impact on handset sales, driven by potential disruption in handset manufacturing supply chains.

Our evidence-based approach to reviewing and revising our forecasts is supported by recent statements from several telcos. Collectively, these statements highlight that it is currently too early to accurately assess the impact COVID-19 will have on telecoms markets.

On March 11, 2020, for example, Telecom Italia’s CEO, Luigi Gubitosi, made comments to the effect that it was at this stage difficult to determine the impact the epidemic would have on the company, but highlighted possible risk related to damage to the economy. In the U.S., AT&T Senior Executive Vice President and CFO John Stephens stated on March 10, 2020 that the company had not seen “a significant impact in its supply chain at this point.” Verizon has said it is yet to experience any material impact from the epidemic, mentioning that its supply of devices and network equipment have not, as yet, been affected, but acknowledging that both could be affected in the future. Deutsche Telekom’s CEO Timotheus Höttges made similar comments in February.

Furthermore, analysis of several previous epidemics shows that telecoms markets have proven broadly resilient to disruption caused by virus outbreaks. These cases support our view of taking a measured, evidence-based approach to revising our forecasts. We are fully aware, though, that the magnitude of the COVID-19 pandemic is unprecedented in recent times and, as such, the relevance of these cases could be limited. Continue reading “COVID-19: GlobalData Sees No Need for Forecast Changes Yet”