Managed Service Bundles Help Ease SMB Challenges, but ROI is Key

Cindy Whelan – Principal Analyst, Network and Wholesale Services
Cindy Whelan – Principal Analyst, Network and Wholesale Services

Summary Bullets:

• Service providers are taking advantage of the rise in cloud services to create managed service bundles, providing small and mid-size businesses (SMBs) with a one-stop shop for solutions delivered at a single monthly rate.

• SMBs have an increasing array of options to support a move away from capital investment to an operational expense model, managed service bundles offer the potential to reduce complexity and manage costs.

SMBs, defined by Current Analysis as those with 20 to 500 employees, represent a sizable segment of communications users. Tier 1 providers such as AT&T, CenturyLink and Verizon have typically served this segment with business bundles that package business lines and Internet service under a single monthly fee for very small businesses, and PRIs and network-hosted VoIP for larger SMBs. Over the last several years, and coincident with the rise of new competitors in the form of cable operators such as Comcast Business and Time Warner Cable Business and over-the-top providers such as 8×8, major service providers have reinforced their focus on the SMB segment, reshaping partner strategies, adding tools and portals, and expanding VoIP and UC solutions to include managed bundle offers that frees SMBs from the task of managing communications services.

Continue reading “Managed Service Bundles Help Ease SMB Challenges, but ROI is Key”

2013 to Be the Year of BYOD and MDM

Gary Barton
Gary Barton

Summary Bullets:

  • BYOD should be seen as an opportunity to boost worker efficiency.
  • BYOD creates security challenges, but there are effective MDM solutions available.

2013 should be the year when the cloud stops being a buzz word and starts to gain real traction, particularly for IP voice and unified communications (UC) services.  The ‘cloud’ is an amorphous and much abused term, but despite its presence on the homepage of every telecoms provider in Europe, take-up of fully hosted voice and UC solutions has been slower than the hype would suggest.  Persuading enterprises to part with their PBX is challenging.  However, as fully hosted MS Lync solutions start to be offered by the majority of major telcos across Europe, alongside hosted Cisco, Avaya and Mitel-based solutions, and the case studies begin to emerge, enterprises should now have enough confidence to consider ‘taking the plunge.’  A hosted solution will not suit all businesses and virtualisation will be preferable for many over a truly cloud solution, but the overall need for a CPE-based PBX has all but been eliminated for the majority of business customers. Continue reading “2013 to Be the Year of BYOD and MDM”