- The world of contact centres is changing quickly, with traditional on-premises solutions beginning to look inflexible and unwieldy.
- A combination of multi-channel functionality and analytics tools can make contact centres powerful business solutions beyond customer service.
In previous blogs, I have written of the critical importance of customer service. In particular, this has focused on the opportunities provided by viewing social media as an integral part of a company’s customer contact strategy – both for direct communication and picking up early signs of service interruptions. If it isn’t working properly, somebody will have tweeted about it. Continue reading “Contact Centre Services Give the Chance to Be Even More Agile for Enterprises Large and Small”