Without Saying So Directly, Nokia Asserts its Right to Play in Physical AI

Headshot of a man with short gray hair and a friendly smile, wearing a black jacket over a collared shirt, against a soft blue background.
John Marcus – Senior Principal Analyst, Enterprise Mobility and IoT Services.

Summary Bullets:

  • Nokia’s Cognitive Operations launch is less about another edge platform and more about staking a claim in physical AI, bringing intelligence and connectivity to real operational environments.
  • But “physical AI” is already getting crowded and cloud-led, with Nokia’s platform story at risk of being dismissed as repackaging connectivity plus analytics unless it leads to visible, scaled deployments.

Nokia didn’t use the term “Physical AI” in its announcement, but its new Cognitive Operations (CO) platform reads like a carefully constructed argument for why it belongs in that conversation. Physical AI is not just AI applied to industrial data; it is AI that perceives, decides, and supports action in the physical world, often in real time, often with incomplete connectivity, and often where failure carries operational, financial, or human consequences. This is the exact scope that Nokia is targeting with CO, initially for mining, construction, public safety, and defense. Specific examples of platform capabilities include vehicle-as-a-node, local inferencing (GPU/TPU), video/sensor analytics, safety interventions (driver fatigue/collision), and independent continuity (where operations continue despite disconnection).

Continue reading “Without Saying So Directly, Nokia Asserts its Right to Play in Physical AI”

A New Breed of Conversational AI is Leading to Voice Resurgence in Customer Service

Summary Bullets:

• Conversational AI is driving a major voice resurgence in customer service by improving the IP voice experience.

• Long call queues on account of human agents being thinly stretched across large call volumes have led to customer frustrations and poor CX, but modern versions of conversational AI are set to change that by taking away the frictions associated with voice.

It was believed that voice would diminish in value as digital channels started to emerge as an alternative to the voice channel. While messaging and chatbots offer cost and scale advantages, GlobalData’s research shows that voice continues to remain a vital channel for connecting with customers despite the frictions. Voice provides instant gratification and tends to be more straightforward to use as it does not involve navigating through messaging channels, websites and so and having to type messages. While the elderly demography tends to prefer voice due to greater familiarity, voice is seen to be popular even with the younger generation.

Continue reading “A New Breed of Conversational AI is Leading to Voice Resurgence in Customer Service”

Public Opposition to New Data Centers Disrupts but Doesn’t Derail US Facilities’ Expansion

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • As rapid advances in AI application development drive demand for more processing capacity, US-based cloud providers are investing heavily in building out facilities to support these deployments.
  • But not everyone is on board with expansion plans, with public criticism stalling some development efforts, forcing hyperscalers to pivot to new locations, often in more remote areas.

AI is changing the cloud landscape, creating the near-term need for a vast increase in processing power and storage space. Hyperscalers are responding with substantial facility construction plans. Just this year alone, Amazon Web Services, Google, and Microsoft Azure are pouring a total of $500 to $700 billion into extensions of their data center footprints. Given AI’s dominance in enterprise technology investment plans, this is a logical track. However, not everyone is on board with these aggressive development plans -and AI plays a role in that resistance.

Continue reading “Public Opposition to New Data Centers Disrupts but Doesn’t Derail US Facilities’ Expansion”

Google’s New Tools Support ‘Value Maxxing’ to Address Organizations’ Growing Concern Over AI ROI and Tokenomics

R. Bhattacharyya

Summary Bullets:

• After a period of ‘token maxxing,’ organizations are looking to reign in and better control inference costs.

• Instead, enterprises are now embracing ‘value-maxxing,’ which focuses on outcomes.

Last week, Google announced several enhancements to Gemini Enterprise designed to help enterprises obtain greater and faster ROI on their AI projects. The improvements address one of the biggest frustrations expressed by organizations today, namely that the benefits promised by AI are taking too long to realize. Companies are clamoring for domain specific solutions in order to speed the deployment, reduce the integration complexity, and increase the value obtained from AI projects. Additionally, business leaders are eager for better tools to help them manage AI costs. They are looking for improved visibility on token use and costs, more proactive spending controls, and more flexible payment options.

Continue reading “Google’s New Tools Support ‘Value Maxxing’ to Address Organizations’ Growing Concern Over AI ROI and Tokenomics”

Slackbot Spreads Its Wings but Questions Remain

G. Willsky

Summary Bullets:

• Salesforce has integrated Slackbot more deeply into its platform, providing access purportedly to the entire Salesforce ecosystem.

• Despite positives the announcement generates concerns, the most pressing regarding security.

Salesforce has greatly extended the scope of Slackbot, the AI-driven personal work agent built into Slack, claiming it now spans the entire Salesforce platform. The change will add substantial value, keep Slack – the company – competitive with rivals, and cement the starring role Slack has come to play at Salesforce.

Continue reading “Slackbot Spreads Its Wings but Questions Remain”

Boomi Targets Agentic AI Governance, but Orchestration Remains Its Raison d’Etre

B. Valle

Summary Bullets:

• Boomi is evolving from an iPaaS into an enterprise platform combining integration, automation, API management, data management, and AI agent governance.

• GlobalData recently attended Boomi’s World Tour London 2026, where agentic AI was discussed at length around announcements including Boomi Connect, Boomi Orchestrate, and Boomi Companion.

Although Boomi has historically been best known as an integration platform as a service, or iPaaS, the company is going to great lengths to emphasize that it has evolved into an enterprise platform which activates data and workflows for customers and combines integration, automation, API management, data management, and AI-agent governance. The Boomi platform acts as the connective and orchestration layer between an organization’s applications, data, and AI systems, but is increasingly moving towards management of AI agents to help data enhance business processes.

Continue reading “Boomi Targets Agentic AI Governance, but Orchestration Remains Its Raison d’Etre”

Lack of AI Agent Oversight Brings Dueling Approaches

C. Dunlap
Research Director

Summary Bullets:

• Fast-growing use of agentic AIs within organizations has triggered agentic orchestration/governance prioritization among platform providers

• Controversy remains over two distinct approaches to orchestration: control plane construct or orchestration frameworks

Enterprises deploying AI in 2026 are turning their attention from deployment of agentic AIs to the management of growing numbers of agents being released across organizations. Companies are struggling with how to manage the hundreds or thousands of individual agents built within their organizations–agents built by different teams, running on different platforms, with inconsistent security and governance. This is problematic, considering most organizations lack visibility into agent inventory, purpose, and authorization.

Continue reading “Lack of AI Agent Oversight Brings Dueling Approaches”

AI Wars Intensify via Major LLM/Agentic Releases

C. Dunlap
Research Director

Summary Bullets:

• Cycles between advanced AI model rollouts are significantly shortened among leaders in this space

• Developers are gaining access to agentic-injected integrated development environments (IDEs); while knowledge workers gain access to agentic AI assistants.

The second quarter marks a momentous period in the industry’s ongoing AI efforts. Platform leaders shipped next-generation agentic runtimes including autonomous and other advanced capabilities, all while managing a more compressed cycle of new AI models, which are rolling out in a matter of weeks versus months.

Continue reading “AI Wars Intensify via Major LLM/Agentic Releases”

HCLTech Hones Its Application Development Practice, Reflecting the Disruptive Impact of AI

A woman with long, wavy dark hair and a warm smile, wearing a gray blazer and a silver necklace, posed against a neutral background.
R. Bhattacharyya

Summary Bullets:

• AI has disrupted traditional developer teams and tasks, and new processes and talent will be required to responsibly implement the intelligent automation and probabilistic nature of agentic systems.

• As enterprises drive towards a mature application landscape that is built using AI and for AI-infused applications, intelligent orchestration and integration are critical.

Although AI offers the promise of greater efficiency across a myriad of enterprise workstreams, one of the use cases with the greatest benefit is application modernization. GenAI’s effectiveness in writing and refactoring code has already been highly touted in mainstream media; less known is its use in other aspects of the software development lifecycle (SDLC). It can be used for discovery, documentation, quality assurance, autonomous testing, intelligent orchestration, and other tasks as well. Furthermore, AI is doing much more than accelerating application development; it is changing how software is engineered. Intelligence and analytics are no longer add-ons that are layered onto existing applications. Today’s applications have intelligence embedded into their workflows and decision logic, essentially creating modern apps that are designed to be AI-first.

Continue reading “HCLTech Hones Its Application Development Practice, Reflecting the Disruptive Impact of AI”

FinOps Takes on the AI Explosion, Including Token Management

A smiling woman with shoulder-length blonde hair, wearing a white blouse, against a softly blurred background.
C. Dunlap
Research Director

Summary Bullets:

  • FinOps X conference takes place in San Diego, California (US) June 9-11, 2026.
  • Key themes will include how enterprises will operationalize AI-driven FinOps across platform engineering.

FinOps X conference in San Diego will take place in one week, and not surprisingly AI will dominate keynotes and discussions among FinOps practitioners. These experts will share insights into best practices for operationalizing AI-driven FinOps across platform engineering, including CICD, Kubernetes, and other cloud-native architectures.

Continue reading “FinOps Takes on the AI Explosion, Including Token Management”