Summary Bullets:
• RingCentral AIR Pro is the latest member of RingCentral’s agentic AI ecosystem.
• The offer keeps RingCentral neck-and-neck with rivals, but the omission of launch details dilutes its appeal to the market.
Today, organizations are under more pressure than ever from customers to forge deeper connections. To meet that demand, contact centers have been undergoing a profound transformation, with the concept of a ‘contact center’ yielding to the broader concept of ‘customer experience’ (CX). Contact centers are converting from featuring live agents to also including AI agents; from reactive to proactive; from transaction-oriented to relationship-oriented; and from generic to deeply personalized.
Continue reading “RingCentral AIR Pro Is a Meaningful Addition to the Company’s Contact Center Portfolio but Suffers from a Foggy Roadmap”







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