Tag: Cloud Services

Zoom is Delivering Better CX by Combining Communications, AI, and Workflow into One Platform

by siowmeng, posted in Cloud Enable, Communicate
S. Soh

Summary Bullets:

• Zoom CX is a credible option for enterprises looking to transform their customer engagement with omni-channel and AI capabilities.

• Working with a broader partner ecosystem is pivotal for Zoom to win in CX space since this involves workflows and different business applications.

Zoom is well-known for its conferencing solution, which is used extensively in modern workplace, but it has gone well-beyond conferencing in recent years. The core business of Zoom has been the enabler of conversations within the workplace. To go beyond communications, the company sees new opportunities by expanding its role to help enterprises automate workflows during and after conversations (i.e., meetings and phone conversations). This vastly enlarges the value Zoom can deliver to enterprise customers, especially with the application of AI. For example, AI can eliminate many manual tasks such as generating documents from meeting with summaries and next steps, or updating CRM records after a discussion within the sales team.

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Boomi Targets Agentic AI Governance, but Orchestration Remains Its Raison d’Etre

by Beatriz Valle, posted in Big Data
B. Valle

Summary Bullets:

• Boomi is evolving from an iPaaS into an enterprise platform combining integration, automation, API management, data management, and AI agent governance.

• GlobalData recently attended Boomi’s World Tour London 2026, where agentic AI was discussed at length around announcements including Boomi Connect, Boomi Orchestrate, and Boomi Companion.

Although Boomi has historically been best known as an integration platform as a service, or iPaaS, the company is going to great lengths to emphasize that it has evolved into an enterprise platform which activates data and workflows for customers and combines integration, automation, API management, data management, and AI-agent governance. The Boomi platform acts as the connective and orchestration layer between an organization’s applications, data, and AI systems, but is increasingly moving towards management of AI agents to help data enhance business processes.

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Telstra and Google Deepen Infrastructure Ties to Power Australia’s AI Future

by Brendan Swan, posted in Big Data
Headshot of a smiling man in a suit, wearing a pink shirt and standing against a grey background.
B. Swan

Summary Bullets:

• Telstra and Google have expanded their partnership, leveraging complementary subsea and terrestrial fiber assets to strengthen regional connectivity and digital infrastructure.

• The partnership aligns with Google’s strategy to expand its infrastructure through deeper collaboration with telecom operators.

If telecom press releases were a streaming service, “Strategic Partnership” would be the show nobody gets hyped up about, but somehow it continues to be renewed for another season. So, when Telstra and Google announced yet another episode, it would be easy to save it under the industry favorites category: “Sounds important and involves cloud, platforms, and future opportunities.” The problem is that this one might actually matter. Behind the familiar language sits a partnership that reflects a bigger shift, where telecom operators are increasingly positioning themselves as digital infrastructure providers, and where hyperscalers are becoming more embedded in the infrastructure that carries the growing volumes of data, applications and digital services. As the demand for AI and cloud continues to grow, will partnerships like this become the new battleground for telecom operators?

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What Was All That Back There, Then? Orange Business Announced 14 Offers at its March Summit

by John Marcus, posted in Big Data, Communicate
A man with dark hair and a slight smile, wearing a black jacket, against a light blue background.
John Marcus – Senior Principal Analyst, Enterprise Mobility and IoT Services

Summary Bullets:

• In March 2026, Orange Business unveiled 14 innovations at its summit, a mix of new products, major upgrades, and strategic repackaging.

• The summit’s offerings position Orange to lead in secure, sovereign enterprise services, driving market differentiation and revenue growth.

Orange Business was not shy about showing its work at its customer summit in Paris this March. The event generated five separate press releases, and included references to “14 breakthrough innovations” in its launch announcement for a collection of “trusted AI, cloud and secure connectivity” offers. If you weren’t paying attention, you may be forgiven for wondering what was all that back there, then?

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Cisco Quantum – Simply Network All the Quantum Computers

by Steven J. Schuchart Jr., posted in Big Data
S. Schuchart

Cisco’s Quantum Labs research team, part of Outshift by Cisco, has announced that they have completed a complete software solution prototype. The latest part is the Cisco Quantum Complier prototype, designed for distributed quantum computing across networked processors. In short, it allows a network of quantum computers, of all types, to participate in solving a single problem. Even better, this new compiler supports distributed quantum error correction. Instead of a quantum computer needing to have a huge number of qbits itself, the load can be spread out among multiple quantum computers. This coordination is handled across a quantum network, powered by Cisco’s Quantum Network entanglement chip, which was announced in May 2025. This network could also be used to secure communications for traditional servers as well.

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BT Sells Radianz in Ongoing International Strategy Refocus

by Rob Pritchard, posted in Communicate
R. Pritchard

Summary Bullets:

• Sale of BT Radianz to Transaction Network Services (TNS) is the latest phase of BT ‘tidying up’ its international business as it looks to focus mainly on the UK market.

• Underlines how service providers are having to refocus their strategies from general goals to specific, achievable ambitions.

BT has announced that it is to sell its BT Radianz business, which connects financial information exchange networks and a base of brokers, institutions, exchanges, and clearing houses across capital markets worldwide, to TNS, a global provider of ultra-low-latency trading infrastructure, connectivity, and market data services.

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The Season of Agentic AI Brings Bold Promises

by Charlotte Dunlap, posted in Big Data, IT Leader
C. Dunlap Research Director

Summary Bullets:

  • Spring/summer platform conferences led with AI agent news and strategies
  • AI agents represent the leading innovation of app modernization, but DevOps should be wary of over-promising

During this season of cloud platform conferences, rivals are vying to own the headlines and do battle in the cloud wars through their latest campaigns and strategies involving AI agents.

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New Zoom Workplace Enhancements Symbolize Both Opportunity and Hurdles for Zoom

by Gregg Willsky, posted in Big Data
G. Willsky

Summary Bullets:

  • New Zoom Workplace features are emblematic of the advent of agentic AI and the rise of Zoom as a competitor.
  • A rapid accumulation of Workplace features provides Zoom with the challenge of drafting clear messaging regarding security and market positioning.

Earlier this month Zoom continued its steady drumbeat of enhancements to the Zoom Workplace platform with the latest round of new features. As with previous rounds, the new capabilities enable users to be more productive by saving time during their workday. However, the real headline is that the features are emblematic of the advent of agentic AI and the rise of Zoom as a competitor.

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AWS H1 Launches: Shifting Focus to Agentic AI

by Alfie Amir, posted in Big Data
A. Amir

Summary Bullets:

• Various new capabilities in cloud migration, AI, and agentic AI that are aligned with business needs in APAC.

• This shows strong momentum, but there are a few considerations for AWS to strengthen its position in the region.

In a recent briefing with analysts in APAC, AWS shared its key launches in H1 2025. In line with the market direction, most new services and features are around AI. Cloud adoption is growing while AI is evolving rapidly in the region. The focus has shifted from LLMs and use case creations to efficient deployments and advanced automation. For example, using the right model (third-party, custom model, model distillation, fine-tuning, and SLM) and agentic AI (multi-agent applications and agent development, including support for third-party agents and open-source agent SDK). The new capabilities are crucial for AWS to address the growing customer needs. Businesses have higher awareness of AI and are beginning to feel the push to adopt the technology to keep up with user demands and gain a competitive edge. The new capabilities are also crucial for AWS to retain its market position and to respond to competitors.

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2025 Enterprise Predictions: DevXOps Models Formalize Dev Process

by Charlotte Dunlap, posted in Cloud Enable
C. Dunlap Research Director

Summary Bullets:

• DevXOps to centralize traditional siloed activities.

• Broadening integration ecosystem eases app modernization.

GlobalData’s 2025 Predictions for DevOps team members include the formalization of the development process via evolving DevXOps models, and a broadening of the platform/service providers ecosystem to better address app modernization struggles.

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