Using Virtual Presence and Robots to Enhance Mobility is Nearing Reality

Ken Landoline
Ken Landoline

Summary Bullets:

  • Mobility is driving many enterprise strategies and purchase decisions today.
  • Videoconferencing has long been sold on the claim that enterprise travel budgets would be slashed dramatically, however the reality is that travel reduction has been less than anticipated.

Last week I was invited to the “Annual Trends and Innovation Event” sponsored by Polycom, a mainstay of the audio and videoconferencing industry. Held at a local San Francisco restaurant, the annual gathering offers the opportunity for Polycom executives and select business partners to discuss technology trends and strategies with members of the press and a group of industry analysts. While the evening was full of great discussions with an abundant exchange of industry trend information and new ideas, something surprising caught my attention. Among the group of 50 or so attendees was a robot who was mingling with the crowd. In actuality the robot, provided by a relatively new Polycom business partner – Anybots of Santa Clara, California – was there to demonstrate “virtual presence” and its potential to change business environments by allowing remotely-located individuals to participate in events actively, even when circumstances prevent them from being physically present. In essence, the travelling robot was a videoconferencing endpoint that stood just under six-feet tall and had an eye-level video screen and cameras which allowed “him” to converse with other attendees. Continue reading “Using Virtual Presence and Robots to Enhance Mobility is Nearing Reality”

Dimension Data Highlights Expertise as Global Telepresence and Managed Video Services Provider

Brian Washburn
Brian Washburn

Summary Bullets:

  • Dimension Data draws on its global professional services and in-country staff to operate its own successful managed video services offer.
  • Dimension Data draws on its own tools, global video hardware support organization for rapid troubleshooting and resolution of customers’ issues.

Dimension Data is known for its global professional services and solutions building, outsourcing, network integration, hardware device installation and support. While it doesn’t have the name-brand recognition of the carrier-side global telepresence services providers, the company has been steadily building its Managed Services for Visual Communications base. The company now describes having 250 clients for its managed video services, representing 6,000 video endpoints and processing more than 20,000 calls per month, combining immersive and non-immersive endpoints. Continue reading “Dimension Data Highlights Expertise as Global Telepresence and Managed Video Services Provider”

Managed Videoconferencing Homes in on Price Point Differentiation

Brian Washburn
Brian Washburn

Summary Bullets

  • Reservationless telepresence – emulating the familiar dial-in audioconferencing experience – has proven popular, to the point that the major competitors either have it, or are launching it.
  • Telepresence providers with a large conventional videoconferencing installed base are now drawing from these benefits, as their clients expand beyond immersive endpoints.

As Current Analysis has begun its latest analysis and update to the world’s major telepresence and videoconferencing providers, some trends are already becoming clear. Below is a list of issues that are currently top-of-mind for service providers: Continue reading “Managed Videoconferencing Homes in on Price Point Differentiation”