WebRTC: Near-term Battlefield, Long-term Impact on IT

Brian Riggs

Brian Riggs

Summary Bullets:                

  • WebRTC is a promising technology with an uncertain future, particularly in the enterprise
  • WebRTC could impact how corporate IT departments deploy comms software, but not for some time yet

WebRTC is a new technology that has the potential to impact how corporate IT departments purchase and deploy communications software. But sparring among industry heavyweights could deal WebRTC a knockout punch before it ever finds its way into the enterprise. Read more of this post

Developers Aspire to Deliver ‘Consumer-Grade’ Products to Businesses

Brian Riggs

Brian Riggs

Summary Bullets:

  • ‘Consumer-grade’ is becoming a new design objective for developers of enterprise communications gear.
  • Ease of use and ‘joy of use’ currently define consumer-grade solutions in business.

As an industry analyst tracking the market for business communications solutions, I’ve long tossed about the terms ‘enterprise-grade’ and ‘carrier-grade.’  Carrier-grade systems are characterized as massively scalable, extremely reliable, very expensive, fully multitenant, and potentially complicated to deploy and manage – the sorts of things that service providers use to base a hosted PBX service on or an absolutely huge enterprise deploys because it needs, for example, an IMS infrastructure of its own.  Enterprise-grade systems are a notch down: highly scalable but supporting tens rather than hundreds of thousands of end users, meeting but not exceeding ‘five nines’ reliability requirements, not cheap but competitively priced.  A notch below that are SMB systems which are even less scalable, low cost, and typically lack the high-availability features inherent to enterprise-grade solutions. Read more of this post

Consumerization of IT Is the Mega Trend

A. Braunberg

A. Braunberg

Summary Bullets:

  • Consumerization of IT is having a pervasive impact on enterprise IT.
  • It is much broader than simply worrying about device management and security.

My CEO asked me for a comprehensive, non-technical definition of the mobility market.  It got me thinking about how pervasive the impact of consumerization of IT has become.  I am buried in the day to day of a lot of our Enterprise Mobility coverage, but that is just the most obvious place that mobility impacts our enterprise coverage. Consumerization of IT is an important trend in our Application Platforms, Collaboration Platforms, Enterprise Networking, Unified Communications, and Enterprise Security coverage.  Certainly no other topic, with the possible exception of the cloud, gets as many cross-disciplinary conversations going in our enterprise group.  The following are short summaries of the impact of consumerization of IT on several of our coverage areas: Read more of this post

The Inseparability of IT and Mobility

J. Caron

J. Caron

Summary Bullets:

  • It was clear at Mobile World Congress 2012 that mobility is no longer a thing, but a part of everything.
  • IT should move away from mobilizing applications and recognize that all (or most) applications are mobile.

The GSMA Mobile World Congress 2012 event held last week in Barcelona was remarkable once again not only for its now-customary vastness in terms of number of attendees/exhibitors (unparalleled now, I believe, in the telecoms space), but also for its scope.  No longer is this just a showcase for cellular technology and mobile networking.  The event is now used by technology suppliers, software developers and service providers of all sorts to hobnob, eat tapas and chug powerful coffee.  There certainly was a mobility theme for all goings on; that’s the foundation, after all.  However, what is clear is that all things in IT or other walks of life must be mobile to reach their potential, or even to be relevant.  So, it isn’t so much that the MWC event has expanded to embrace all walks of technology life; rather, all walks of technology life have become mobile. Read more of this post

Extending Corporate Video Conferencing to Mobile Devices

Brian Riggs - Research Director, Enterprise Software and Communications

Summary Bullets:

  • Mobility to be the next big product trend for enterprise video conferencing technology
  • There are a number of ways to extend corporate video conferencing solutions to mobile devices

The increasing adoption of video conferencing systems in the enterprise combined with the increasing adoption of video-capable mobile devices is set to both challenge and annoy IT departments. One of the problems is that the software and systems that deliver business-class video conferencing (from Cisco, IBM LifeSize, Magor, Microsoft, Polycom, Vidyo etc.) are completely different from the software that runs on the mobile devices wheedling their way into the enterprise as part of the BYOD phenomenon (from Apple, Google, Fuze, Skype, Tango, etc.). It’s unlikely that the two will learn to coexist peacefully anytime soon. Enterprise IT departments will continue to deploy on-premise or cloud-based video conferencing solutions that meet security and compliance requirements. And end users will separately use separate consumer-friendly video conferencing technology on their mobile devices with or without IT’s formal blessing. Read more of this post