AI Changing the Commercial Model for Fiber Build

B. Swan

Summary Bullets:

• Zayo will build 8,000 miles of new long-haul fiber across key AI corridors, with Nvidia becoming its anchor customer.

• Nvidia’s extends beyond GPUs and compute, with partnerships spanning the optical and networking ecosystem underpinning AI infrastructure.

Until now, the AI Infrastructure race has predominately been focused on GPUs, data centers and access to reliable power, yet beneath all three sits a less visible, but increasingly critical, layer – connectivity. As AI workloads become larger, more distributed and dependent on moving large volumes of data between locations, fiber is emerging as a fundamental component of the AI Stack. Zayo’s recent announcement to build 8,000 miles of new long-haul fiber across key AI corridors, backed by Nvidia as its anchor customer, could mark the new beginning of a new investment cycle for terrestrial networks. The bigger question is whether AI-related companies could become the anchor customer needed for the next generation of fiber investment?

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AI Requires a Reinvention of the Modern Data Center

B. Valle

Summary Bullets:

• AI is drastically changing the fabric of the traditional data center, prompting fundamental changes in design and architecture.

• The biggest challenge is that AI infrastructure requires simultaneous scaling across multiple constrained layers: electricity, cooling, networking, chips, facilities, capital, and operations.

The rise of AI workloads is pushing data centers through a major architectural shift: from relatively general-purpose, virtualized compute environments toward high-density, network-intensive AI infrastructure. For example, rack density is rising sharply, because traditional data centers were not designed for the power and thermal profiles of dense AI server clusters. This means power distribution, floor loading, cable management, and thermal design are becoming central architectural considerations. Power availability has now become a core design constraint. Energy availability is starting to influence where data centers are built, with land and power constraints pushing some infrastructure development into new or remote regions.

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8×8 AI Routing Takes a Sad Song and Makes It Better

G. Willsky

Summary Bullets:

• 8×8 AI Routing identifies the right expert anywhere in an organization that can resolve a customer’s inquiry, not just the contact center.

• While 8×8 AI Routing is marginally better than legacy systems it still merits a try out.

We’ve probably all found ourselves reciting this famous opening line to a classic song when trying to connect with someone in customer support: “Help! I need somebody. Help! Not just anybody. Help! You know I need someone. Help!”

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Google Cloud Summit Sydney: Putting Agentic AI into Action

S. Soh

Summary Bullets:

  • Enterprises are deploying AI agents leveraging Google Cloud’s solutions and achieving positive business outcomes.
  • Google Cloud offers the full AI stack, and its sovereign cloud and cyber solutions are especially crucial for enterprise customers.

AI agents are no longer an idea. They are now being deployed by enterprises to improve internal workplace productivity and external customer experience. At Google Cloud Summit Sydney (held on June 25, 2026), more examples of agentic AI in operations were presented, moving from deterministic AI chatbots to more autonomous systems. Bunnings, a home improvement, gardening, and hardware products retailer in Australia, upgraded its Buddy AI chatbot that helped customers with product search to an AI agent that takes customers’ descriptions of their projects and fills the shopping carts with the products that they need. Bunnings indicated an uplift of conversion rates and basket sizes when customers engage with Buddy. Similarly, Woolworths supermarket has an agentic AI powered Olive assistant that is able to build shopping baskets from recipe photos and assist with proactive meal planning. These two examples demonstrate how AI agents trained with proprietary knowledge (e.g., Bunnings’s DIY catalog and Woolworths’ recipe catalog) can deliver greater customer outcomes.

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Boomi Targets Agentic AI Governance, but Orchestration Remains Its Raison d’Etre

B. Valle

Summary Bullets:

• Boomi is evolving from an iPaaS into an enterprise platform combining integration, automation, API management, data management, and AI agent governance.

• GlobalData recently attended Boomi’s World Tour London 2026, where agentic AI was discussed at length around announcements including Boomi Connect, Boomi Orchestrate, and Boomi Companion.

Although Boomi has historically been best known as an integration platform as a service, or iPaaS, the company is going to great lengths to emphasize that it has evolved into an enterprise platform which activates data and workflows for customers and combines integration, automation, API management, data management, and AI-agent governance. The Boomi platform acts as the connective and orchestration layer between an organization’s applications, data, and AI systems, but is increasingly moving towards management of AI agents to help data enhance business processes.

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AI Wars Intensify via Major LLM/Agentic Releases

C. Dunlap
Research Director

Summary Bullets:

• Cycles between advanced AI model rollouts are significantly shortened among leaders in this space

• Developers are gaining access to agentic-injected integrated development environments (IDEs); while knowledge workers gain access to agentic AI assistants.

The second quarter marks a momentous period in the industry’s ongoing AI efforts. Platform leaders shipped next-generation agentic runtimes including autonomous and other advanced capabilities, all while managing a more compressed cycle of new AI models, which are rolling out in a matter of weeks versus months.

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Telstra and Google Deepen Infrastructure Ties to Power Australia’s AI Future

Headshot of a smiling man in a suit, wearing a pink shirt and standing against a grey background.
B. Swan

Summary Bullets:

• Telstra and Google have expanded their partnership, leveraging complementary subsea and terrestrial fiber assets to strengthen regional connectivity and digital infrastructure.

• The partnership aligns with Google’s strategy to expand its infrastructure through deeper collaboration with telecom operators.

If telecom press releases were a streaming service, “Strategic Partnership” would be the show nobody gets hyped up about, but somehow it continues to be renewed for another season. So, when Telstra and Google announced yet another episode, it would be easy to save it under the industry favorites category: “Sounds important and involves cloud, platforms, and future opportunities.” The problem is that this one might actually matter. Behind the familiar language sits a partnership that reflects a bigger shift, where telecom operators are increasingly positioning themselves as digital infrastructure providers, and where hyperscalers are becoming more embedded in the infrastructure that carries the growing volumes of data, applications and digital services. As the demand for AI and cloud continues to grow, will partnerships like this become the new battleground for telecom operators?

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What Was All That Back There, Then? Orange Business Announced 14 Offers at its March Summit

A man with dark hair and a slight smile, wearing a black jacket, against a light blue background.
John Marcus – Senior Principal Analyst, Enterprise Mobility and IoT Services

Summary Bullets:

• In March 2026, Orange Business unveiled 14 innovations at its summit, a mix of new products, major upgrades, and strategic repackaging.

• The summit’s offerings position Orange to lead in secure, sovereign enterprise services, driving market differentiation and revenue growth.

Orange Business was not shy about showing its work at its customer summit in Paris this March. The event generated five separate press releases, and included references to “14 breakthrough innovations” in its launch announcement for a collection of “trusted AI, cloud and secure connectivity” offers. If you weren’t paying attention, you may be forgiven for wondering what was all that back there, then?

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April Showers Heartache on Developers Using Popular Coding Tools

Close-up portrait of a woman with blonde hair and a warm smile.
C. Dunlap
Research Director

Summary Bullets:

• Anthropic backpedals price hikes following outcry

• GitHub makes controversial move from flat-rate to usage-based billing models

April has a been a controversial and even catastrophic month for developers of popular copilots and agents.

Some enterprise and independent developers felt gut-punched following unorthodox activities including significant price increases and major subscription restructuring. Anthropic removed Claude Code from its standard Pro Plan priced at $20, offering it instead as part of its Max plan for $100 per month. Confronted with serious backlash, it was forced to reverse its decision.

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A Unified Network for IT and OT Delivers Efficiency and Creates Opportunity for Service Providers

A professional portrait of a man with short black hair, wearing a dark blazer over a light shirt, standing in front of a blurred glass background.
S. Soh

Summary Bullets:

  • Businesses are modernizing their IT and digitizing their operations. The case of IT and OT convergence is becoming stronger, and this should extend to the underlying network infrastructure.
  • Network services providers can capture this opportunity by strengthening their professional services and focus on business outcomes.

Businesses are constantly looking for automation and efficiency to improve their speed of operations while lowering costs. Technology is a key driver. Much attention on digital transformation has been on information technology (IT), in the form of migrating workloads to the cloud for agility, leveraging data analytics for business insights, and using artificial intelligence (AI) and machine learning (ML) for automation.

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