Category: Communicate

Communicate covers the issues enterprises face in the selection, implementation, and management of business communication and collaboration technology, software, and services.

Mitel CX 2.0 Serves Double Duty in Mitel’s Transformation

by Gregg Willsky, posted in Cloud Enable, Communicate
G. Willsky

Summary Bullets:

• Mitel CX 2.0 raises Mitel’s stature in the contact center space and its competitive standing in general.

• Mitel has continued to blossom since completing the acquisition of Unify just over two years ago.

Mitel has launched Mitel CX 2.0, an upgrade to its Mitel CX customer experience (CX)/contact center platform introduced in March 2025. Mitel CX 2.0 is significant for the impact it has on Mitel’s position in the contact center space and the role it plays in Mitel’s evolution as a company.

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Boomi Enables Agentic Transformation by Connecting Applications, Data, and AI Agents Through a Single Platform

by siowmeng, posted in Big Data, Cloud Enable, Communicate, Secure
S. Soh

Summary Bullets:

  • Boomi has developed a platform to help connect systems, manage data, and deploy AI agents more effectively.
  • Boomi is expanding its customer base and partner base in Asia-Pacific; adding global systems integrators will help to drive penetration in the large enterprise segment.

Boomi highlighted at its Boomi World Tour event in Sydney (Australia) that without connectivity, context, and control, there will be no business impact. This epitomizes the challenge for businesses as they continue to pursue agentic transformation, especially with the recent focus on various AI technologies to drive new operating and business models. As enterprises shift their focus toward agentic AI, they often look at the tasks they can automate with AI agents.

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Microsoft Ignite 2025: Much Rests Beneath the Surface

by Gregg Willsky, posted in Cloud Enable, Communicate
G. Willsky

Summary Bullets:

• Microsoft Teams is front and center at Microsoft despite a very limited number of related announcements made at the event.

• Pairing team collaboration and productivity tools provides Microsoft a distinct competitive position.

Microsoft has officially closed the doors on its annual ‘Ignite’ event, a showcase of enhancements across the entire Microsoft portfolio. Only a handful of Microsoft Teams-related announcements were made, giving the impression that Microsoft Teams has taken a back seat to other Microsoft initiatives. In reality, much the opposite is true. The features unveiled were merely the tip of the iceberg, a small subset of a lengthy and diverse list of improvements that appeared in a Microsoft Teams blog.

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Amdocs Up Close APAC 2025: Driving Telco-Techco Transformation in the Enterprise Space

by Alfie Amir, posted in Cloud Enable, Communicate
A. Amir

Summary Bullets:

• Amdocs has broad capabilities for B2B operators.

• The solutions can accelerate their telco-techco transformation journeys across different markets.

At the recent Amdocs Analyst Conference in APAC, the company shared its latest capabilities and directions covering not only its core areas (i.e., OSS, BSS, MVNO platform, and 5G), but also emerging technologies such as AI, autonomous networks, and its integration across the portfolio. This report focuses on Amdocs’s offerings for telco B2B that can accelerate operators’ enterprise telco to techo transformation journeys.

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Amdocs Helps Telcos Succeed in Transformation by Combining AI, Telco-Centric Platforms, and Services Focused on Experience

by siowmeng, posted in Cloud Enable, Communicate
S. Soh

Summary Bullets:

  • Telecom companies are facing many challenges moving beyond their legacy business and adopting digital solutions including AI to drive business transformation.
  • Amdocs is helping telcos to drive transformation with AI and its consulting-led services play a key role to accelerate the process from customer engagement to backend operations.

Telecommunications companies (telcos) are in various stages of transforming their businesses. The industry as a whole faces several challenges that have hindered progress.

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Twilio Drives CX with Trust, Simple, and Smart

by siowmeng, posted in Big Data, Cloud Enable, Communicate, Secure
S. Soh

Summary Bullets:

  • The combination of omni-channel capability, effective data management, and AI will drive better customer experience.
  • As Twilio’s business evolves from CPaaS to customer experience, the company focuses its product development on themes around trust, simple, and smart.

The ability to provide superior customer experience (CX) helps a business gain customer loyalty and a strong competitive advantage. Many enterprises are looking to AI including generative AI (GenAI) and agentic AI to further boost CX by enabling faster resolution and personalized experiences.

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T-Mobile Adds Data Support to T-Satellite, Broadening its Relevance Beyond Emergency Messaging

by John Marcus, posted in Communicate, Network
John Marcus – Senior Principal Analyst, Enterprise Mobility and IoT Services.

Summary Bullets:
• T-Mobile added data connectivity to T-Satellite in an announcement pivoting from “emergency messaging” focus of the service’s launch towards app-based data services and higher enterprise relevance

• Early business app integrations, coupled with an expanded set of consumer apps, position T-Satellite as a broader competitive play in satellite-to-mobile, though IoT support and performance limitations remain concerns

When T-Mobile launched T-Satellite commercially in July, the focus was firmly on safety and resilience. SMS, MMS, and text-to-911 formed the core offering, with compelling stories of hikers rescued and emergency alerts broadcast in disaster zones. At the time, the service’s competitive strengths were clear: broad device support, seamless integration with existing smartphones, and unique value in public safety. But there were also several limitations: no data or voice, little to offer enterprises beyond the “resilience” messaging, and no clarity on IoT support.

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Challenger Rises: Vocus Targets Enterprise Mobile in Australia

by Brendan Swan, posted in Communicate, Internet of Things
B. Swan

Summary Bullets:

  • Vocus has launched its business-focused MVNO brand, Vocus Mobile, aiming to disrupt the market and inject fresh competition into an already hypercompetitive landscape.
  • Backed by an expanded customer base from the TPG Enterprise acquisition, Vocus is well-positioned to accelerate growth with its existing client base.

Australian telecoms infrastructure provider Vocus has finally launched its own business-focused MVNO brand, Vocus Mobile. Leveraging Optus’s 4G and 5G networks the company aims to position itself as a one-stop provider for enterprise communications, offering connectivity solutions across networking, collaboration, and now mobility as it looks to stand out with a range of self-serve features to create a better user experience for its clients. Will the entrance of another MVNO challenger selling basic mobile connectivity in an already crowded market make a difference?

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BT Sells Radianz in Ongoing International Strategy Refocus

by Rob Pritchard, posted in Communicate
R. Pritchard

Summary Bullets:

• Sale of BT Radianz to Transaction Network Services (TNS) is the latest phase of BT ‘tidying up’ its international business as it looks to focus mainly on the UK market.

• Underlines how service providers are having to refocus their strategies from general goals to specific, achievable ambitions.

BT has announced that it is to sell its BT Radianz business, which connects financial information exchange networks and a base of brokers, institutions, exchanges, and clearing houses across capital markets worldwide, to TNS, a global provider of ultra-low-latency trading infrastructure, connectivity, and market data services.

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New RingCentral AI Receptionist Enhancements Equal Expanded Opportunity  

by Gregg Willsky, posted in Cloud Enable, Communicate
G. Willsky

Summary Bullets:

  • RingCentral continues to aggressively grow its portfolio of AI-infused features both for team collaboration and communication as well as for contact center.
  • The most significant enhancement to RingCentral AI Receptionist (AIR) is the introduction of a standalone version called AI Receptionist Everywhere (AIR Everywhere).

RingCentral has maintained a very aggressive cadence of compiling AI-infused features in its portfolio. That is true with respect to both its team collaboration and communication platform called RingCentral RingEX (RingEX) as well as its contact center platform known as RingCentral RingCX (RingCX). Mirroring a growing trend, it has also implemented features that link team collaboration/communication and contact center, allowing for employees throughout an organization to influence the customer experience. RingCentral’s latest portfolio fortification has arrived in the form of new features for RingCentral AIR.

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