Category: Communicate

Communicate covers the issues enterprises face in the selection, implementation, and management of business communication and collaboration technology, software, and services.

Carriers Grow Traffic Significantly While Also Delivering Energy Efficiency

by Rob Pritchard, posted in Cloud Enable, Communicate, IT Leader, Mobilize, Network
R. Pritchard

Summary Bullets:

  • Comcast has nearly doubled the energy efficiency of its network ahead of its 2030 target while also carrying 76% more data.
  • Other examples of greater energy efficiency through new technology include BT Global Fabric, where the replacement of legacy platforms will see a 79% energy consumption reduction.

Comcast announced that it is near to reaching its goal of doubling its network energy efficiency ahead of its 2030 target, stating that it is “delivering dramatically more data at faster speeds and greater reliability at the highest quality for our customers, all while conserving the amount of energy needed to power our network.”

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New Zoom CX Features Keep Zoom at the Forefront of Competition

by Gregg Willsky, posted in Cloud Enable, Communicate
G. Willsky

Summary Bullets:

  • New Zoom CX features are noteworthy for their value and symbolize the rise of Zoom.
  • The features connect two key trends – the arrival of agentic AI and the transformation of contact centers.

Earlier this month, Zoom announced new features that are noteworthy for the value they add to its customer experience (CX) platform, Zoom CX. However, the real headline is that the features sit at the intersection of two key trends – the advent of agentic AI and the transformation of contact centers – and are emblematic of the rise of Zoom as a competitor.

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Vocus Doubles Down on Space Connectivity with Telesat and StarLink Upgrade

by Brendan Swan, posted in Communicate
B. Swan

Vocus, an Australian fiber and technology solutions provider, has doubled down on its focus of providing satellite services to its enterprise and government customers to bridge the connectivity void across the country. The carrier has made multiple announcements over the last week, announcing it has partnered with Canadian satellite operator, Telesat, to launch LEO satellite services in Australia and expand its capabilities with StarLink, which will see the carrier add Layer 2 integration to extend secure private networks in remote locations. Will this announcement from the carrier finally put an end to poor connectivity and transform remote connectivity for enterprises in regional Australia?

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Aventra Group: Building Momentum in the Highly Competitive IT Market Through Strong Service Capabilities

by Alfie Amir, posted in Big Data, Cloud Enable, Communicate
A. Amir

Summary Bullets:

• Aventra Group is growing in the ICT service market through strong service capabilities, strategic ecosystem partners, and industrial solutions.

• A wider ecosystem, including OT partners and network integration, can further strengthen its capabilities.

Aventra Group
Aventra Group (Aventra) shared its key capabilities and business directions with GlobalData at a recent analyst briefing held at the company’s headquarters in Kuala Lumpur (Malaysia). Aventra Group is an IT service provider with a portfolio spanning multiple stacks from enterprise applications, application development, cloud, cybersecurity, data, and AI. It focuses on large enterprises in key sectors such as maritime, logistics, aviation, oil and gas, smart cities, and BFSI. Its key partners include Microsoft, Amazon Web Services (AWS), SAP, Salesforce, and Outsystems. The company delivers its services from five locations: Malaysia, Singapore, India, Vietnam, and the UAE through over 400 certified experts. It also has industry credentials such as ISO27001, SOC2, National Cyber Security Agency Malaysia (NACSA), and GDPR. Seeing strong momentum with double-digit business growth, Aventra is expanding its presence globally particularly in Europe and the Middle East.

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Verizon: Do or DEI Another Day, The Sequel

by Guest Author, posted in Cloud Enable, Communicate, IT Leader, Mobilize
R. Pritchard

Summary Bullets:

• Any telco in the US making deals must be cognizant of the current administration’s efforts to destroy diversity, equity, and inclusion (DEI) commitments.

• Service providers have traditionally understood benefits of progressive DEI but now need to conceal efforts from a dogmatic set of regulators for long-term strategic benefit.

Verizon has become the latest telecoms service provider to abandon its DEI programs under pressure from the US administration (please also see: T-Mobile USA: Do or DEI to Close Lumos Deal? – IT Connection, April 7, 2025). The move follows alleged demands from the Federal Communications Commission (FCC) in exchange for its approval of the $20 billion acquisition of fiber broadband provider Frontier Communications and reflects a broader response across US corporations to the policies of the current administration.

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Verizon: Do or DEI Another Day, The Sequel

by Rob Pritchard, posted in Cloud Enable, Communicate, IT Leader, Mobilize
R. Pritchard

Summary Bullets:

• Any telco in the US making deals must be cognizant of the current administration’s efforts to destroy diversity, equity, and inclusion (DEI) commitments.

• Service providers have traditionally understood benefits of progressive DEI but now need to conceal efforts from a dogmatic set of regulators for long-term strategic benefit.

Verizon has become the latest telecoms service provider to abandon its DEI programs under pressure from the US administration (please also see: T-Mobile USA: Do or DEI to Close Lumos Deal? – IT Connection, April 7, 2025). The move follows alleged demands from the FCC in exchange for its approval of the $20 billion acquisition of fiber broadband provider Frontier Communications and reflects a broader response across US corporations to the policies of the current administration.

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8×8 is Sending a Mixed Message to the Market

by Gregg Willsky, posted in Communicate, IT Leader
G. Willsky

Summary Bullets:

• Recent enhancements to the 8×8 platform are intrinsic to a foundational pivot the company has taken.

• The pivot masks the true scope of capabilities 8×8 provides and risks confusing the market.

8×8 has been very busy recently with new rounds of enhancements to its platform that strengthen the customer experience. A sample of more noteworthy features includes: an AI assistant for composing chat messages; the ability for employees outside the contact center to engage with customers via digital channels; the introduction of JourneyIQ which gives businesses the capability to optimize the customer journey across all channels, departments, and touchpoints; and the announcement of AI Orchestrator which enables interaction between bots from different vendors and supports hand-offs between bots and human agents.

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UK Altnets Show Strategic Naivete and Must Consolidate Rapidly for Relevance

by Rob Pritchard, posted in Communicate
R. Pritchard

Summary Bullets:

• UK infrastructure provider Neos Networks has published research into 100 UK alternative network (altnet) fiber providers, giving insight into altnet challenges and strategic plans.

• Altnet strategies look naïve and often unachievable. For long-term relevance, rapid consolidation cannot come soon enough – they know this and need to act fast.

UK-wide connectivity provider Neos Networks has published results of a survey of 100 decision-makers at UK altnet companies. The findings not only underline challenges faced in an overcrowded and competitive market, but also a lack of imagination when it comes to establishing differentiated market propositions.

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Aussie Broadband Unveils ‘Look to 28’ Strategy, Eyeing Growth in the SMB and Enterprise Market

by Brendan Swan, posted in Cloud Enable, Communicate
B. Swan

Summary Bullets:

  • Aussie Broadband has set itself a very ambitious growth target in a market that continues to be hypercompetitive and has further consolidation ahead.
  • Changes in technological advancements, the rise of cloud, and commoditization of connectivity has contributed to Australian enterprise segment consolidation over recent years.

Australia’s Aussie Broadband has unveiled its ‘Look to 28’ strategy at its investor day, outlining its bold vision for the company’s growth and diversification over the next three years. Aussie’s strategy is focused on improving its operational efficiency, growth, strategic investments, and disciplined capital management. It is underpinned by a six-pillar technology plan, emphasizing security, transformation, and innovation. The company has set an ambitious growth target, which will see it strive to see revenue growth of 35% through 2028 to AUD1.6 billion ($1 billion). While this announcement from Aussie Broadband is ambitious, the company should be ready to expect to experience some headwinds as the Australian telecommunications market continues to be competitive and with further consolidation on the horizon in the business, enterprise, and government segments in the near-term.

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Post-Quantum Cryptography – The Tempest Begins

by Steven J. Schuchart Jr., posted in Communicate, Secure
S. Schuchart

Summary Bullets:

  • Governments have issued advisories as to when and how enterprises, institutions, and government agencies should begin their journey to PQC.
  • While there is much speculation as to when quantum computing will advance to become a threat, the time to act is NOW.

While the AI trend has made a lot of noise dominating headlines, the world of quantum computing has been moving forward much more quietly. More qubits, new error correction, and in general just more improvements in the field as fundamental research continues to point the way. Quantum computing will provide the means to crack some of the hardest problems in the world and will lead to advances in healthcare, chemistry, materials science, and so much more.

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