Summary Bullets:
• 8×8 AI Routing identifies the right expert anywhere in an organization that can resolve a customer’s inquiry, not just the contact center.
• While 8×8 AI Routing is marginally better than legacy systems it still merits a try out.
We’ve probably all found ourselves reciting this famous opening line to a classic song when trying to connect with someone in customer support: “Help! I need somebody. Help! Not just anybody. Help! You know I need someone. Help!”
Continue reading “8×8 AI Routing Takes a Sad Song and Makes It Better”
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