Summary Bullets:

• Customer Experience as-a-Service (XCaaS) represents the integration of UCaaS/CaaS.
• The chief mission behind XCaaS is raising engagement between employees from all parts of an organization and its customers to optimize the customer experience.
Appearances can be deceiving. In the cloud collaboration market, 8×8 lacks the name recognition afforded rivals such as Facebook, NICE inContact, Google, Slack, or Zoom. But the company stands out as one of the first to offer UCaaS (focused on employee communication and collaboration) integrated with CCaaS (focused on contact center agent interaction). XCaaS, or “Customer Experience as-a-Service” could lift 8×8 from the pool of “wannabes” and onto the VIP list.
Continue reading “8×8 Sets Its Sights on the “VIP” List of Cloud Collaboration Providers”
You must be logged in to post a comment.