Automation/Observability Market Heats Up with ServiceNow’s Acquisition of Swarm64

Summary Bullets:

Charlotte Dunlap – Principal Analyst, Application Platforms

• ServiceNow’s acquisition of modern database vendor Swarm64 combined with Lightstep’s modern monitoring platform aligns nicely with ServiceNow’s observability strategy.

• Under increased pressure to accelerate digitization of company apps and systems, integrated observability technologies (as a component of automation solutions) will play a significant role in accelerating app modernization in the next six to 12 months.

Last week saw more jostling among players involved in the hotly contested intelligent automation space, with workflow automation leader ServiceNow continuing its technology buying spree to reinforce its DevOps arsenal.

ServiceNow announced plans last week to acquire hybrid database vendor Swarm64 to help ease management of large volumes of data transactions via advanced analytics. The move comes on the heels of its acquisition of Lightstep, a modern monitoring platform which aligns nicely with ServiceNow’s observability strategy. ServiceNow has become a growing competitive threat in the automation and observability space, stemming from enhancements to its Now Platform under an initiative the company calls insight-guided workflows.

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