TEM Services are Evolving in Both Predictable and Unpredictable Directions

K. Weldon
K. Weldon

Summary Bullets:

• TEM Services have been useful for enterprises to track usage and mobile service expenditures, reconcile invoices across carriers, and optimize service plans

• The latest crop of TEM services encompass fixed and mobile, IT expenses, unified communications usage analytics, and usage and expense management for market data by investment firms

A recent set of Current Analysis company reports analyzing telecom expense management (TEM) services by independent providers such as Asentinel, Tangoe, Ezwim, Calero and MDSL show a fascinating evolution. These companies used to offer software that aggregated expenses from multiple mobile operators used by their business customers, and performed invoice reconciliation together with outsourced dispute management and service plan optimization. Looking at these companies’ latest sets of services, it is clear that their portfolios have changed considerably. For example:

• Predictably, TEM providers now offer their platforms as SaaS, which they tend to call lifecycle management services

• Not only do TEM providers analyze both fixed and mobile service usage and expenditures; most providers now offer IT expense management, looking at items such as data center/hosting charges and cloud services. Continue reading “TEM Services are Evolving in Both Predictable and Unpredictable Directions”