The AI Boom and Unintended Consequences

S. Schuchart

Summary Bullets:

• Service providers, tech companies, and enterprises are under extraordinary pressure to develop and deploy AI solutions.

• Enterprises will need to re-evaluate their goals for the rest of the year, considering cost increases and possible delivery delays.

In the late 1930s, Sociologist Robert K. Merton wrote about unintended consequences, where some of the outcomes of purposeful action are not predicted or intentional. He proposed three types of unintended consequences – unexpected benefit, unexpected drawback, and perverse result. In the first, there is a positive benefit, something good happened that wasn’t foreseen. In the second, an unforeseen detriment occurs. In the third, the result makes the problem worse, a contrarian result.

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Cisco Research Finds AI Is Revolutionizing the Privacy Landscape

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• The overwhelming majority of organizations say they are benefiting from privacy investments in a myriad of ways, including helping increase customer trust.

• But most acknowledge data localization efforts increase the cost and complexity – and risk – to cross-border data transfers.

Data privacy is top of mind for most organizations, and not just because of a stormy geopolitical climate that is putting pressure on businesses to meet stringent regulatory requirements around data residency. Security concerns about protecting both customer data and intellectual property have companies expanding privacy programs. There is also growing recognition that customers place a premium on knowing their data will be protected.

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Vodafone’s Subsea Expansion Fuels Global Network Ambitions

B. Swan

Summary Bullets:

  • Vodafone Group will build two submarine cable systems, Thetis Express and Kardesa Cable systems, as it looks to further strengthen its global undersea network.
  • Vodafone’s investment in both its terrestrial and subsea cable infrastructure validates its intention to remain a critical enabler of global connectivity in an AI-driven world.

With demand for data continuing to soar driven by AI, cloud, and other data-intensive services, the Vodafone Wholesale division unveiled plans to expand its global infrastructure as it looks to future-proof its network acknowledging that growth will depend on network resilience and scalability beyond today’s traffic patterns. Over recent months, the carrier has made multiple announcements to build two cable systems named Thetis Express and Kardesa. With the AI boom just starting, will Vodafone’s investment in its global network keep pace for future growth?

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ISC2’S Security Study Finds an Overburdened Workforce Embracing AI


Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • While the escalation in cybersecurity cuts leveled off in 2025, the ISC2 survey showed economic instability is keeping IT budget expansion in check, which is a cause for concern that organizations will hold off on making needed investments in cybersecurity.
  • AI is changing the IT industry as a whole, and cybersecurity specifically. Seen as both an offensive weapon and a potential defensive shield, security professionals see the technology as opportunistic for their careers rather than a threat to job security, offering them a chance to hone their skills and improve their professional trajectory.

One of the most significant challenges in cybersecurity is the resource constraints and skills gaps that plague so many organizations. Add to the mix technologies like AI that enterprising threat actors are all too eager to insert into their arsenals, and the issue of staff limitations is magnified. In its 2025 ISC2 Cybersecurity Workforce Study, the non-profit association uncovered a profession balancing the struggle to keep ahead of increasingly sophisticated adversaries while also savoring the chance to leverage AI and other technologies to elevate their defenses. The annual study of industry workplace trends, which surveyed 16,020 security professionals globally, found resource constraints are front and center in impacting the cybersecurity workplace.

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DXC Helps Enterprises Scale AI with AdvisoryX

S. Soh

Summary Bullets:

  • DXC has created AdvisoryX, a global advisory and consulting group to help enterprises scale their AI deployment and create business values.
  • Besides leveraging AI to drive innovation with customers, DXC is also adopting AI internally to gain productivity and embedding AI into its services.

DXC has made significant progress expanding its AI capability throughout 2025. The company recently launched AdvisoryX, a global advisory and consulting group designed to help enterprises address their most complex strategic, operational, and technology challenges. This is a positive move that can help enterprises accelerate their AI journey and achieve better outcomes. While enterprises are eager to implement AI, most of them do not have a well-thought-out strategy and operating model, or the necessary expertise to deploy AI successfully. What happens typically is departments working on siloed projects, without organization-wide collaboration, resulting in inefficiencies and governance issues. DXC’s AdvisoryX helps to overcome key challenges from getting started to the full lifecycle management.

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Boomi Enables Agentic Transformation by Connecting Applications, Data, and AI Agents Through a Single Platform

S. Soh

Summary Bullets:

  • Boomi has developed a platform to help connect systems, manage data, and deploy AI agents more effectively.
  • Boomi is expanding its customer base and partner base in Asia-Pacific; adding global systems integrators will help to drive penetration in the large enterprise segment.

Boomi highlighted at its Boomi World Tour event in Sydney (Australia) that without connectivity, context, and control, there will be no business impact. This epitomizes the challenge for businesses as they continue to pursue agentic transformation, especially with the recent focus on various AI technologies to drive new operating and business models. As enterprises shift their focus toward agentic AI, they often look at the tasks they can automate with AI agents.

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Twilio Drives CX with Trust, Simple, and Smart

S. Soh

Summary Bullets:

  • The combination of omni-channel capability, effective data management, and AI will drive better customer experience.
  • As Twilio’s business evolves from CPaaS to customer experience, the company focuses its product development on themes around trust, simple, and smart.

The ability to provide superior customer experience (CX) helps a business gain customer loyalty and a strong competitive advantage. Many enterprises are looking to AI including generative AI (GenAI) and agentic AI to further boost CX by enabling faster resolution and personalized experiences.

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Take a Hard Pass on AI Browsers and AI Extensions for Browsers

S. Schuchart

Summary Bullets:

• Don’t use AI browsers or AI browser extensions – the loss of privacy isn’t worth the functionality.

• AI companies mean well, but the privacy implications of these products are unsuitable for enterprise or personal use.

“If you are not paying for it, you’re not the customer; you’re the product being sold.” – Andrew Lewis (blue_beetle), MetaFilter comment (2010)

It’s not news that AI is being talked about everywhere. It’s also not news that the websites and applications you use regularly are doing their level best to spy on you or obtain data that can be used internally or be sold to advertisers. Nor is it news that the state of privacy laws across the world is pretty poor, despite the EU giving its best attempt and the US pretending that three lines of legalese in a 15-page disclaimer somehow magically sets the ‘informed’ flag on users.

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Security Falls on Deaf Ears

S. Schuchart

Jaguar Land Rover, the iconic British car manufacturer has had virtually no production in its plants since the end of August 2025. A devastating cyberattack shut the company down – details on how the attack happened, who initiated the attack, and why it so thoroughly shut down Jaguar Land Rover have not been released to date. The postmortem will be an interesting read, more so to find out how much of the effect of this cyberattack was Jaguar Land Rover’s fault. No, this isn’t indulgent victim-blaming, and right now there is no proof the Jaguar Land Rover was anything but diligent. But the length of the shutdown and the secrecy does arise suspicions. Under principles of good business continuity and disaster recovery, Jaguar Land Rover should have been at least somewhat back in production by now. But analysis will really have to wait until details emerge.

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LevelBlue Research Finds Manufacturing Organizations are at Risk and Underprepared for Cyber Threats

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • As part of a larger global cross-industry study, LevelBlue surveyed executives in 220 manufacturing companies to gauge the state of their cyber resilience strategies in the era of AI-driven threats and other risks
  • Awareness is high but also so are concerns, with 37% saying they are seeing a significantly higher volume of attacks; just 30% said their organization is prepared for deepfake attacks, even as 47% are anticipating them

Threat actors are savvy when choosing their targets. Manufacturing holds a strong appeal to cyber criminals because the profit potential associated with intellectual property is high and, thanks in part to supply chain vulnerabilities, there are plenty of points of exposure. A recent LevelBlue survey of 220 manufacturing executives found that while awareness about the threat environment is high, preparedness, especially for AI-driven attacks, is not.

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