Category: Cloud Enable

Cloud Enable examines the options available to IT departments considering adopting or managing cloud-based architectures in their business environment.

FinOps Takes on the AI Explosion, Including Token Management

by Charlotte Dunlap, posted in Cloud Enable
A smiling woman with shoulder-length blonde hair, wearing a white blouse, against a softly blurred background.
C. Dunlap
Research Director

Summary Bullets:

  • FinOps X conference takes place in San Diego, California (US) June 9-11, 2026.
  • Key themes will include how enterprises will operationalize AI-driven FinOps across platform engineering.

FinOps X conference in San Diego will take place in one week, and not surprisingly AI will dominate keynotes and discussions among FinOps practitioners. These experts will share insights into best practices for operationalizing AI-driven FinOps across platform engineering, including CICD, Kubernetes, and other cloud-native architectures.

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Zoom Enhancements Help Move Work Forward but Fall Short in Other Areas

by Gregg Willsky, posted in Cloud Enable, Communicate
Close-up portrait of a man smiling, wearing glasses and a suit.
G. Willsky

Summary Bullets:

  • Zoom hopes that this latest round of capabilities will help drive greater platform adoption and distinguish itself from rivals.
  • With respect to achieving those goals, the capabilities deliver Zoom a mixed report card.

Zoom announced a mix of capabilities encompassing mobile access for Zoom My Notes, improved agentic search for Zoom AI Companion and upgrades to Zoom MCP Server. Through the new capabilities, Zoom intends to achieve two implicit goals: to drive platform adoption by adding appealing functionality that aligns with recent market trends and to distinguish itself in a competitively dense field.

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RingCentral’s Expanded Partnerships with Cox and Spectrum Position Each for Growth in the Contact Center Space and Beyond

by Gregg Willsky, posted in Cloud Enable, Communicate
Close-up portrait of a smiling man with glasses, wearing a light-colored suit.
G. Willsky

Summary Bullets:

  • RingCentral has expanded its partnerships with Cox Business and Spectrum Business by augmenting existing unified communications offers with contact center capabilities.
  • Now is an especially opportune time to expand the partnerships as organizations are under more pressure than ever from customers to forge deeper connections.

RingCentral has recently expanded its partnership with two service providers by supplying contact center capabilities for their portfolios. ‘Cox Business Contact Center with RingCentral’ and ‘Unified Customer Experience (UCX) with RingCentral’ from Spectrum Business both leverage RingCentral’s ‘RingCX’ platform, which is AI-driven and omnichannel capable. Both offers complement existing unified communications (UC) offers brought to market in conjunction with RingCentral based on its ‘RingEX’ platform namely, ‘Cox Business Connect with RingCentral’ and from Spectrum Business, ‘Unified Communications (UC) with RingCentral’. Spectrum Business sweetens the deal by blending in a sales-oriented add-on from RingCentral to its UC offer called AI Conversation Expert (ACE), which transcribes and analyzes sales calls and meetings to help close more opportunities.

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A Unified Network for IT and OT Delivers Efficiency and Creates Opportunity for Service Providers

by siowmeng, posted in Big Data, Cloud Enable, Secure
A professional portrait of a man with short black hair, wearing a dark blazer over a light shirt, standing in front of a blurred glass background.
S. Soh

Summary Bullets:

  • Businesses are modernizing their IT and digitizing their operations. The case of IT and OT convergence is becoming stronger, and this should extend to the underlying network infrastructure.
  • Network services providers can capture this opportunity by strengthening their professional services and focus on business outcomes.

Businesses are constantly looking for automation and efficiency to improve their speed of operations while lowering costs. Technology is a key driver. Much attention on digital transformation has been on information technology (IT), in the form of migrating workloads to the cloud for agility, leveraging data analytics for business insights, and using artificial intelligence (AI) and machine learning (ML) for automation.

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RingCentral AIR Pro Is a Meaningful Addition to the Company’s Contact Center Portfolio but Suffers from a Foggy Roadmap

by Gregg Willsky, posted in Cloud Enable, Communicate
Close-up portrait of a man wearing glasses, smiling against a blurred background.
G. Willsky

Summary Bullets:

• RingCentral AIR Pro is the latest member of RingCentral’s agentic AI ecosystem.

• The offer keeps RingCentral neck-and-neck with rivals, but the omission of launch details dilutes its appeal to the market.

Today, organizations are under more pressure than ever from customers to forge deeper connections. To meet that demand, contact centers have been undergoing a profound transformation, with the concept of a ‘contact center’ yielding to the broader concept of ‘customer experience’ (CX). Contact centers are converting from featuring live agents to also including AI agents; from reactive to proactive; from transaction-oriented to relationship-oriented; and from generic to deeply personalized.

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Zoom’s New Agentic AI Capabilities Fuel a Rejuvenation of Its Platform and the Company

by Gregg Willsky, posted in Cloud Enable, Communicate
Close-up portrait of a smiling man with glasses, wearing a suit.
G. Willsky

Summary Bullets:

  • Zoom introduced capabilities that reflect a trend of AI moving from use in silos to being leveraged on a far grander scale.
  • In addition, Zoom’s new capabilities extend a dramatic transformation that has been taking place at the company over recent years.

Zoom introduced a wide host of features that meaningfully expand its agentic AI platform. The enhancements span Zoom Workplace, Zoom Phone, and Zoom CX. At the heart lies workflow automation embedded into meetings, calls, chat, and contact center interactions so that conversations trigger action across an enterprise’s systems.

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The Middle East Conflict – The Impact on the ASEAN ICT Market

by Alfie Amir, posted in Cloud Enable, Communicate, Mobilize, Secure
A smiling man in a suit and tie, with short hair, against a white background.
A. Amir

Summary Bullets:

• Within the ASEAN enterprise ICT market, the conflict has no direct impact, but indirect effects are becoming increasingly apparent due to the higher crude oil prices and rising electricity costs.

• The industry can expect lower ICT spending, higher operational costs for telcos, and slower AI momentum.

The conflict in the Middle East has entered its third week and is expected to continue for several more weeks. Its impact can already be seen globally across multiple sectors, as discussed in detail in GlobalData’s The Middle East Conflict – Executive Briefing, March 10, 2026.

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Voice Reimagined: Orange Wholesale and ng-voice Bring Voice Services into the Cloud Era

by Brendan Swan, posted in Cloud Enable, Internet of Things
Professional headshot of a man smiling, wearing a black suit and a pink shirt, against a neutral gray background.
B. Swan

Summary Bullets:

  • Orange Wholesale together with ng-voice to launch its IMS-as-a-service, offering a cloud-based alternative designed to remove the complexity of traditional IMS deployments.
  • The new solution will deliver voice services with a lower cost of ownership while removing the operational complexity of maintaining its own IMS infrastructure.

As international voice margins continue to decline, wholesale carriers are under growing pressure to reinvent a revenue stream that has been in continual decline for years. Orange Wholesale has teamed up with ng-voice, to launch an IP multimedia subsystem (IMS)-as-a-service offering designed to modernize how telecom operators deploy and manage their voice services.

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The AI Boom and Unintended Consequences

by Steven J. Schuchart Jr., posted in Cloud Enable, Communicate, Secure
S. Schuchart

Summary Bullets:

• Service providers, tech companies, and enterprises are under extraordinary pressure to develop and deploy AI solutions.

• Enterprises will need to re-evaluate their goals for the rest of the year, considering cost increases and possible delivery delays.

In the late 1930s, Sociologist Robert K. Merton wrote about unintended consequences, where some of the outcomes of purposeful action are not predicted or intentional. He proposed three types of unintended consequences – unexpected benefit, unexpected drawback, and perverse result. In the first, there is a positive benefit, something good happened that wasn’t foreseen. In the second, an unforeseen detriment occurs. In the third, the result makes the problem worse, a contrarian result.

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Ooredoo Carves Out Fiber and Subsea Unit to Accelerate Regional Connectivity Ambitions

by Brendan Swan, posted in Cloud Enable, Communicate
B. Swan

Summary Bullets:

• Ooredoo Group launches Ooredoo Fibre Networks, an independent entity dedicated to managing and scaling Ooredoo’s international connectivity and submarine cable infrastructure ambitions.

• By establishing a new entity, Ooredoo can be financially independent from its domestic operations, enabling it to be more transparent to present and future investors.

As global bandwidth demand surges and AI-driven cloud expansion continues to reshape traditional global traffic corridors, Ooredoo’s decision to establish a standalone business dedicated to international subsea cable and terrestrial fiber connectivity signals a shift in strategic intent. Rather than simply expanding capacity, the carrier appears to be reorganizing its infrastructure to compete more assertively in the wholesale and transit arena, where scale, route diversity, and commercial agility increasingly define market leadership. In a region that is fast-emerging as a key route, is Ooredoo positioning itself to evolve from a multi-national connectivity provider into the Middle East’s regional connectivity powerhouse?

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