Summary Bullets:

• The nature of the problems changed from local to network, requiring expensive network support rather than using PC technicians.

• It’s important to remember that many concepts in modern enterprise IT come up again and again cyclically, only to be characterized as ‘paradigm-changing’ by enthusiastic marketing teams.

The idea of remote desktops or streaming an employee’s Microsoft Windows desktop to a more affordable device or even in a window on a remote employee’s self-owned hardware has been around for a long time. The reasons were simple – less spending on desktop computers, easier support both on-site and particularly for remote, better security, and remote desktops worked particularly well for temporary or project-based access for outsiders. Citrix and VMware both made hay with remote desktops, especially in the era where PC hardware and Microsoft Windows itself were considerably less reliable than today.

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