Salesforce Agentforce Takes Aim at Popular Microsoft Copilot

C. Dunlap Research Director

Summary Bullets:

• Salesforce goes after Microsoft Copilot via Agentforce’s autonomous decision-making abilities.

• Enterprises are demanding abstraction of data and AI in their quest to simplify generative AI (GenAI) strategies/solutions.

The dust has settled from last month’s Salesforce Dreamforce mega-conference in San Francisco. From an enterprise developer perspective, the most provocative takeaway is the newly available autonomous agents (called Salesforce Agentforce, of course) for providing more accessible and advanced GenAI capabilities to the app development process.

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