Will TEM Have Trouble Finding Ongoing Traction in an Industry Where Complex Solutions Become Dominant Over Commodity Services?

Kathryn Weldon
Kathryn Weldon

Summary Bullets:

• IBM sold off its Rivermine TEM business to Tangoe in May 2015, signaling that it was not as strategic a business as its other mobility-related services.

• Verizon shuttered its TEM service in 2014, as prospects favored independent providers for billing verification, expense reporting, device and service plan logistics and provisioning, and especially multi-carrier expense optimization.

While all Tier 1 operators and IT service providers (ITSPs) have offered telecom expense management (TEM) services for years, there are some changes in the market that harken back to the original question of whether a mobile operator can be impartial enough to be trusted with seeing, validating, recommending and helping optimize both its own voice and data services, as well as those of other operators. The ITSPs often used this argument to tout their own offerings, since they clearly weren’t tied to a particular operator. But network operators went out of their way to be impartial too, by separating their TEM staff and services from their network services. Meanwhile, as the TEM platform providers grew into TEM services and became service providers themselves, carriers increasingly used them as an independent liaison, whether the carriers were simply reselling their platforms or basing more advanced services on them. Continue reading “Will TEM Have Trouble Finding Ongoing Traction in an Industry Where Complex Solutions Become Dominant Over Commodity Services?”