Summary Bullets:
• Incumbent wholesalers should develop a robust cloud architecture framework to deliver future wholesale services, utilizing carriers’ unique capabilities in owning the network.
• Incumbent wholesalers must develop an underlying strategy for cloud that is interlinked across the different business units – promotes greater agility to operate effectively in future ecosystems.
Focus on Agility, Simplicity, and Automation in the Context of Cloud
GlobalData’s discussions during the 2022-2023 period with leading wholesale providers continue to highlight agility, simplicity, and automation as being key in the development of future products and services. Wholesale customers continue to demand the flexibility and agility to scale up/down their capacity, order their services online, pick and choose the required services, and have access to on-demand/pay-as-you-go billing models. Wholesale providers continue to become platform-centric with open application programming interfaces (APIs) and greater automation – artificial intelligence (AI) will play a key role here in the future.
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