Summary Bullets:

• BT Business continues the integration process of former UK and global enterprise divisions, focused on a smooth transition for customers while delivering benefits of consolidation.

• Key areas of interest included digitalization, the Cloud Fabric multi-cloud service, BT’s focus on the SMB market, customer portals, fleet ESIM solutions, AI, and environmental issues.

The BT Focus analyst event highlighted how BT Business is progressing during challenging times as telcos face the challenges of rolling out fiber and 5G while in a constant state of flux in a rapidly evolving technology market. BT is looking to digitalization for operational efficiency and customer empowerment, which reduces costs (e.g., using the same platforms across all segments, tailored to their specific needs, and approximately halving the overall portfolio).

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