How Digital Tech Can Help Address the COVID-19 Mental Health Crisis

jJonathan Cordwell – Principal Analyst, UK Health & Social Care TechnologyThe COVID-19 pandemic is quietly damaging the mental health of everyone across the world. During the coronavirus outbreak, we have been laser-focused on black-and-white statistics such as the death toll to measure the gravity of the outbreak, but what about the grey areas in between? Not only must we deal with the immediate threat to life but we must also ready ourselves for the mental health fallout caused by lockdown measures. Continue reading “How Digital Tech Can Help Address the COVID-19 Mental Health Crisis”

COVID-19 and the Future of Frontline Social Care in the UK

by Leonardo Freitas, Senior Public Sector Analyst

The COVID-19 pandemic continues in the UK and the majority of the world, and even if signs of success on the disease control start to show in some western countries such as Germany, Italy, and Spain, the crisis is still far from its end. By now, governments have realised how fragile their welfare systems can be, and the strong interdependence between their economic output and services provided by the state.

In the UK, the social distancing being enforced in the phase two of the mitigation stage means a significant part of the population is still out of the workforce. According to the Office for National Statistics (ONS), unemployment claims rose by 69% in April alone, when 2.1 million people applying for benefits, compared to 856,000 in April 2019. Continue reading “COVID-19 and the Future of Frontline Social Care in the UK”

AWS Aims to Make AI More Accessible for Both AI Specialists and Non-AI Experts

R. Bhattacharyya

Summary Bullets:

  • In mid-May, AWS highlighted its portfolio of AI tools and solutions during its AWS Summit Online for the Americas region and announced the general availability of Amazon Kendra for enterprises.
  • Tools that support AI model development and management and pre-built solutions that can be easily deployed by developers who aren’t AI experts help streamline AI adoption.

AWS understands the challenges enterprises face when building their own machine learning models. The company notes that when scaling AI adoption, enterprises face wide-ranging complexities that can start as early as the data collection stage and continue throughout the model management lifecycle. At the beginning of a project, organizations face challenges related to data identification, storage, and curation as they pull together disparate data sources. Later, while building and training models, they need to manage numerous other complexities, such as sharing notebooks and pre-trained models. They need to ensure effective collaboration among what can be a growing number of individuals or teams, each with their own specializations. And, since machine learning models aren’t usually perfect the first time, team members need to communicate during the process of model tuning and optimization. They need to manage multiple versions of models, run experimental models in real time, and compare results. Even after deployment, machine learning algorithms need to be managed and monitored for concerns such as data drift, with newer versions deployed as additional data is collected or the factors that impact model results change. Managing these tasks can be challenging, and as AWS rightly points out, tools that help manage the complexities do much to streamline and speed AI deployments. Continue reading “AWS Aims to Make AI More Accessible for Both AI Specialists and Non-AI Experts”

What Is the Telco Edge?

K. Weldon
K. Weldon

Summary Bullets:

• There are opportunities for operators to leverage edge technology as a key enabler to enhance the performance of applications that leverage their 4G LTE/5G networks. This is especially important for supporting new IoT use cases.

• Operators can provide Multi-access Edge Computing (MEC) gear that are essentially micro data centers, collocated with base stations at the perimeter of their networks to process and store data nearer to where it is created. But they can also orchestrate other edge solutions along with cloud services hyperscalers, equipment vendors, and IT service provider partners.

There are many locations where operators can locate or orchestrate edge resources:
– Within their own network(e.g., at telco offices)
– At the perimeter of their network(e.g., at RAN or base station locations)
– At third party locations between the edge of the CSP and operator networks, or at the edge of a customer’s network
– Within customers’ networks(e.g., for retail and factory locations)

By locating a mesh of local or regional micro data centers adjacent to telco infrastructure to store and process data, there are benefits both for the operator and the enterprise customer. The benefits to the operator include lowering the cost of sending traffic to a remote data center or public cloud. Continue reading “What Is the Telco Edge?”

COVID-19: Overview of Telecom Wholesale Service Provider Activities

R. Muru

Summary Bullets:

• The telecom wholesale market will remain stable in 2020, with declining roaming international revenues, and expansion of FTTx and international backbone infrastructure.

• Wholesale providers with large international foot prints, and providers offering differentiated digitized wholesale solutions will show early success in 2020.

Impact of COVID-19 on the Telecom Provider Market

Overall, telecom providers have experienced pressures on profits as a result of the COVID-19 pandemic. However, unlike other segments the telecom provider market has maintained stability due to strong voice and network connectivity demand, both at a consumer and business level as a result of the lockdown and large percentage of the workforce moving to remote working.

GlobalData has analyzed recent quarterly results of service providers and this shows limited financial impact overall during Q1 2020. Some of the key observations we highlighted previously include: Continue reading “COVID-19: Overview of Telecom Wholesale Service Provider Activities”