Telefonica Tech Uses Computer Vision and Edge Computing to Improve Customer Experiences

Summary Bullets:

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R. Bhattacharyya

• Telefonica Tech is partnering with C2RO to offer an AI-based customer analytics solution that uses computer vision to understand the movement of people through spaces, with information segmented by demographics.

• The solution uses edge computing, which enables analysis of data near the point at which it was generated, ensuring that sensitive information remains on site.

Applications of computer vision are vast, ranging from quality control in the manufacturing process to monitoring of grape health in vineyards. Computer vision can also be used to analyze people, with applications ranging from determining building occupancy and traffic patterns, to ascertaining whether individuals are wearing face masks and adhering to safety protocols.

Telefonica Tech is helping its customers realize the benefits of computer vision. It is partnering with Canada-based C2RO to offer enterprises AI-based customer analytics that uses computer vision to understand the movement of people through spaces, with information segmented by demographics. The C2RO PERCEIVE solution is designed to help organizations better understand customer behavior by providing insights into customer and visitor traffic patterns, dwell times, demographics (gender and age), and points of interest, as well as queue measurements. Telefonica’s Smart Steps platform provides the socio-economic information. The solution targets venues, retail organizations, and governments, and is positioned as a solution that can help organizations improve the customer experience and optimize store and venue layouts.

The offer uses surveillance cameras that are strategically positioned throughout a venue (there is no need to upgrade to AI-enabled devices). The AI-powered C2RO PERCEIVE solution is installed on a local edge server so that data is analyzed on-site. Images are not extracted from the venue and therefore adhere to GDPR guidelines. Telefonica Tech assists from start to finish with professional services that include the definition of technical requirements, assistance with hardware identification and procurement (although the C2RO solution is based only on cameras, Telefonica Tech can help assist with obtaining sensors and other devices for other in-store analytics solutions), server configuration, and solution maintenance and support. The C2RO PERCEIVE solution is complemented and enriched with information and analytics from Telefonica Tech’s Smart Steps platform, which uses anonymized and aggregated mobile customer data to provide insights into population mobility and behavior.

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Investment in Facial Recognition Forges Ahead Despite Ethical Concerns

R. Bhattacharyya

Summary Bullets:

  • Despite public apprehension related to the privacy and accuracy of facial recognition, companies offering the technology continue to attract the attention of investors.
  • Suppliers of facial recognition technology are taking steps to address the ethical concerns raised by civil liberties organizations.

Despite the negative publicity around facial recognition, companies offering the technology continue to attract the attention of investors. This summer, U.S.-based Clearview AI raised $30 million from private investors; Israel-based AnyVision raised $235 million from SoftBank, Eldridge, and others.  Both companies have been embroiled in controversy around the use of their technology by law enforcement, but neither seems to be hindered by it.   Instead, both are using the opportunity to move the ethics conversation forward. Continue reading “Investment in Facial Recognition Forges Ahead Despite Ethical Concerns”

Capgemini’s New Sustainable IT Portfolio Addresses Growing Interest in Decarbonization

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R. Bhattacharyya

Summary Bullets:

  • Capgemini deepened its commitment to its sustainability practice by announcing a new ‘Sustainable IT’ portfolio.
  • IT services providers are well placed to offer carbon reduction consulting services.

Technology providers, enterprise customers, and financial investors are increasingly making business decisions influenced by environmental sustainability considerations.  A growing number are looking at their own carbon footprints and setting timelines for reduced emissions; many are also weighing the environmental impact of organizations when identifying potential partners, providers, vendors, and investment opportunities. Continue reading “Capgemini’s New Sustainable IT Portfolio Addresses Growing Interest in Decarbonization”

IBM’s New Tools Help Enterprises Deploy AI in a Multi-cloud World

Summary Bullets:

R. Bhattacharyya

• At IBM Think 2021, IBM released several capabilities that help customers craft what it calls an ‘intelligent data fabric’.

• IBM AutoSQL (Structured Query Language) for Cloud Pack for Data is designed to help streamline access to data stored in multiple locations.

Artificial intelligence (AI) is no longer the shiny new toy on the market that it was a few years ago. Many organizations have by now dabbled with the technology, and a large number have rolled up their sleeves and deployed multiple AI projects. As enterprises mature in their adoption of the technology, they are eager to deploy AI at scale, moving beyond one or two limited implementations to applying machine learning (ML) to more tasks and making it available to a larger number of business units.

Continue reading “IBM’s New Tools Help Enterprises Deploy AI in a Multi-cloud World”

DOMO Unveils Broad Vision that Spans Data Agility, Data Literacy, and Intelligent Action

Summary Bullets:

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R. Bhattacharyya

• Domopalooza focused on the key themes of data agility, data literacy, and intelligent action.

• Domo announced multiple new products and features, including native integration with Amazon Redshift, availability of natural language generation, DDX Bricks, and Domo Everywhere.

Domo held its annual Domopalooza customer conference at the end of March, hosting a high energy event that outlined three key themes: data agility, data literacy, and intelligent action. Data agility refers to the need for organizations to respond quickly and easily to shifts in data demand and to make data accessible to all (including employees, partners, and customers). It requires a data architecture that integrates disparate data sets into a unified view, enabling the seamless flow of information. Data literacy is about empowering knowledge workers with analytical confidence, so they feel comfortable making data driven decisions. Intelligent action relates to the need to make data easy to use and engage with (such as via visualizations), so that line of business users can quickly use the insights to guide decisions.

Continue reading “DOMO Unveils Broad Vision that Spans Data Agility, Data Literacy, and Intelligent Action”

Microsoft’s Voice Mimicking Achievement Takes Natural Language Generation to New Levels, Albeit Controversial

R. Bhattacharyya

Summary Bullets:

• Custom Neural Voice can be trained to generate natural language that sounds like a specific person.

• Microsoft has considered the implications of Custom Neural Voice and prioritizes responsible use of the technology but the solution underscores the urgency for discussions related to Responsible AI.

Microsoft recently announced general availability, in limited access (use cases subject to Microsoft approval) of Custom Neural Voice, a service that uses artificial intelligence to generate natural language (enabling computers to ‘speak’). The achievement is quite impressive because of the level of customization it offers. Enabling computers to talk isn’t new, but what does raise eyebrows is that Custom Neural Voice can be trained to generate natural sounding speech that mimics a person. And not just a fictional person – but a specific individual. Continue reading “Microsoft’s Voice Mimicking Achievement Takes Natural Language Generation to New Levels, Albeit Controversial”

Tech Services Providers Tackle Sustainability

Summary Bullets:

R. Bhattacharyya

• Corporate initiatives to promote greater environmentally responsible polices have become increasingly important to a broader audience in recent years

• Accenture and Salesforce plan to bring to market services that help enterprises better track and measure progress in implementing sustainability initiatives, including those related to diversity and governance.

Initiatives that promote environmental sustainability have been making headlines. In the fall of 2020, the state of California declared it would ban the sale of new gasoline-powered cars and trucks starting in 2035. At the end of January President Biden announced plans to replace all federal government vehicles with electric vehicles. And two days later, GM made front page news by announcing that it would stop manufacturing gasoline and diesel fueled cars and SUVs by 2035.

While announcements in the automotive space command widespread attention, efforts to promote greater sustainability are quietly being implemented in other industries as well, including the technology sector. Technology services providers have taken a two-pronged approach to promoting improved sustainability. As a first step, they have vowed to reduce their own carbon footprints, with many French IT services firms assuming a leadership role. Atos, a French IT services provider, has pledged to reduce its carbon emissions by 50% over the next five years, and to reduce the carbon emissions it influences by 50% over the next ten years. Similarly, France-based Capgemini has committed to being carbon neutral no later than 2025 and to be net zero by 2030. These IT services companies plan to reduce business travel, increase the use of renewal energy, utilize hybrid and electric cars, scrutinize supply chains, and participate in initiatives such as reforestation.

The second, and complementary, part of technology providers’ strategies is to help customers reduce their carbon footprints. For example, Capgemini uses AI and analytics to help companies analyze and optimize energy consumption and implement logistics solutions that reduce fuel consumption. Atos is making significant investments in sustainability and expects that decarbonization activities will generate a 1% revenue increase for the company in the three to four years post COVID-19. In 2020 the company acquired EcoAct, a 160 person strong carbon reduction strategy consulting firm. Atos plans to work with EcoAct to launch a global Decarbonization Excellence Center in H1 2021 and will work with customers on decarbonization assessments and roadmaps for achieving carbon neutrality, and will offer digital solutions that decarbonize business processes. Continue reading “Tech Services Providers Tackle Sustainability”

Enterprises Require Tools That Explain AI Findings

R. Bhattacharyya

Summary Bullets:

  • Only slightly more than half of the respondents to GlobalData’s recent survey on emerging technologies felt that they fully understood artificial intelligence.
  • Before decision-makers act on the insights revealed by artificial intelligence, they need to have confidence in its findings, which requires an understanding of how they are obtained.

There is a widely accepted belief that artificial intelligence (AI) holds the potential to significantly alter the way organizations operate, vastly improving business outcomes. Businesses conceptually grasp that the technology’s benefits range from increasing efficiency and productivity to enhancing the customer experience. Yet, AI is still often viewed as a mysterious black box that yields little insight into how its findings are obtained. Without understanding what is happening under the covers, line-of-business leaders can be reluctant to act on the findings. Continue reading “Enterprises Require Tools That Explain AI Findings”

Telecom Operators Look to Increase Their Role in Enabling Advanced Analytics for Enterprises

R. Bhattacharyya

Summary Bullets:

• Telecom service providers are looking to up the role they play in customers’ advanced analytics initiatives by offering services related to data preparation and project deployment and management.

• Mobile operators are eager to explore opportunities in the monetization of user information, but this must be done carefully and with an eye to regional regulations and privacy-related concerns.

Analytics is a hot area, with many organizations looking to leverage the wealth of information they collect to improve efficiency, enhance productivity, make more informed decisions, and improve the customer journey. However, there are many steps that need to be taken before data can actually yield the intended results. It must be collected, transported, curated, processed, and then visualized in order to provide value to end users. It’s a process that requires an ecosystem of vendors, and telcos are looking to expand the role they play. Their contribution to the transport component is obvious, but they are now looking to insert themselves in other parts of the process as well by offering services related to data preparation and project deployment and management. Continue reading “Telecom Operators Look to Increase Their Role in Enabling Advanced Analytics for Enterprises”

Capgemini’s New Suite of Services Helps Customers Leverage Edge and 5G Technologies

R. Bhattacharyya

Summary Bullets:

• Capgemini rolled out a suite of six services to help companies leverage the benefits of edge computing and 5G.

• Success will depend on Capgemini’s ability to demonstrate its industry expertise and experience in managing complex ecosystems, and customers’ appetite for new digital transformation projects during the pandemic.

Edge computing and 5G networking are hot technologies that claim to propel businesses into the future by supporting intelligent industry and digital transformation. There is no doubt that the proliferation of connected devices holds the potential to transform how businesses operate, leading to greater efficiency, increased automation, and more insightful and timely data-driven decision-making. Edge computing provides processing power closer to the source of data collection, improving latency and addressing privacy-related concerns. 5G networking enables businesses to transmit large volumes of data to an edge device quickly, reducing latency and costs associated with sending data to the cloud, and facilitating a more near real-time experience. Despite the benefits these technologies promise to deliver, identifying appropriate use cases and deploying the solutions can be a challenge for many organizations. Continue reading “Capgemini’s New Suite of Services Helps Customers Leverage Edge and 5G Technologies”