UCaaS Market Dynamics in Asia-Pacific

ITCB-HarishTaoriSummary Bullets:

  • Cloud-based products and services are the most important priority for APAC enterprises, where they are currently investing or plan to invest in the next 12-24 months.
  • Service providers (SPs) with integration capabilities and the ability to federate across unified communications (UC) platforms may have a competitive edge with their UCaaS offerings.

Current Analysis’ 2014 Enterprise Investment Plans Survey highlighted that workloads such as e-mail/calendar, UC and productivity applications are the first to move to cloud. Furthermore, many enterprises appear open to using UC running on public cloud services – good news for major providers such as Microsoft, Google and AWS. A high proportion of enterprises already use some collaboration services such as audio and web conferencing; cloud-hosted contact center and video collaboration are among the most anticipated investments in the next 12 months. Continue reading “UCaaS Market Dynamics in Asia-Pacific”