Mobile device management is passé: now enterprises are looking to secure mobile apps and more importantly, mobile document sharing.
While preserving the user experience is paramount to insure end user buy-in, it’s also important to avoid layering on still more operational complexity.
As IT shops begin to look beyond basic mobile device management functionality and address the insecurity created by mobile users’ putting sensitive corporate documents in cloud storage and document sharing services such as DropBox and Google Drive , it’s important to preserve the ease of use experience for those end users. A raft of new, more secure mobile content management offerings are washing up on IT’s shores, and each takes a different approach to delivering the security that IT and the business require, while enabling mobile users to access, share, edit and move corporate documents around. While some, like Box with its OneCloud, build a model based on proprietary cloud storage, others such as Airwatch with its Secure Content Locker emphasize advanced security and flexible storage, by both integrating with existing cloud storage such as Microsoft’s SkyDrive or HP’s cloud and providing its own storage option. Continue reading “In Securing Mobile Document Sharing, Preserve End Users’ Experience, but be Kind to IT, Too”→
End users should see mobile video as an integral part of their UC solution.
Microsoft Lync 2013 will steal many headlines, but other solutions are available.
Microsoft Lync 2013 is now beginning to deliver on the huge potential hinted at in Lync 2010. Lync 2013 has been around for a while, and comparisons between the 2010 and 2013 iterations have also been made before. What is different now is that telecoms providers are beginning to engage with key added features such as PSTN gateway functionality and, perhaps more innovatively, mobile video conferencing. As ever, enterprise solutions necessarily lag behind the consumer market while quality, reliability and security issues are robustly addressed. However, the fact that using a tablet to talk to people on the other side of the world via Skype video calls has become commonplace without much regard to such issues demonstrates that mobile video conferencing is ready to be seen as a ‘normal’ business tool. Such is the strength of Lync 2013’s mobile video component (available over 3G, 4G and WiFi), that Interoute’s recent launch of hosted Lync was hailed first and foremost as part of its ‘Video as a Service Cloud’ (hosted in Interoute’s Virtual Data Centre platform). Interoute states that by integrating the two services, customers are able to join video conferences from any device, from room-based solutions to smartphones and tablets. Continue reading “Mobile Video Conferencing Can Fully Connect Remote Workers”→
In February 2013, Orange Business Services launched Orange Mobile Enterprise, a unified organization for offering global mobility/M2M to MNCs. Also in February, Deutsche Telekom announced a new organization, Business Excellence, to unify all of its B2B activities within one unit. Around the same time, NTT DoCoMo launched its ‘Smart Life’ business model, shifting to a focus on (mostly consumer-facing) services involving media, commerce, M2M and finance/payments.
There were also reorganizations in 2012 at Telefonica, Vodafone and BT GS in which Telefonica Global Solutions and Vodafone’s Group Enterprise organization, respectively, were announced, while BT GS reorganized around five regions and nine verticals. With six Tier 1 global operators streamlining their organizations over the last six months, we ask: What are the common and uncommon themes in these launches? Moreover, what is happening in the global operator market that requires these new units?
Global operators are focused on providing telecommunications and IT services both to domestic enterprises and MNCs (as well as consumers, of course, with increasingly blurry lines between segments due to consumerization and BYOD). This focus includes both fixed and mobile connectivity services, value-added professional and IT services, as well as M2M solutions which require capabilities in all of the above areas. Some operators (such as Vodafone) have come from a dominantly mobile position and are now focused on becoming broad-ranging ICT providers (or vice versa). Yet others have determined their key growth markets/vertical opportunities, which may include both enterprise (B2B) and consumer (B2C) opportunities, and are looking for innovative ways to ride growth curves for security, e-commerce, e-health, M2M and other markets which are relatively small today but poised for big growth in the near future. In addition, global operators with a strong domestic presence within their in-country operating companies may have come to realize that their enterprise-focused and MNC-focused initiatives need to be more effectively coordinated, to offer consistent messages, services and customer experience. The six reorganizations reflect different combinations of these issues. Continue reading “What Do Recent Reorganizations Tell Us About Global Operator Strategies?”→
Standards without conformance are useless. Conformance testing resolves varying interpretations which enables interoperability.
OpenFlow is starting to fragment along product and vendor partner lines, which isn’t good for either vendors or customers.
When it comes to standards, most if not all IT professionals agree that standards are important. The obvious reason is that standards allow enterprises to integrate the software and hardware they want to use rather than being confined to a subset of products from one vendor or a vendor’s partner program. That’s the high road. The reality is that IT just wants equipment that works whether or not they are standards based, and that’s because having a technical standard isn’t going to enable interoperation and integration. Continue reading “Without Standards Conformance, OpenFlow Fails to Deliver Interoperability”→
Cloud-based UC and mobility go hand in hand; full integration of mobile devices with business applications and collaboration services will come to be expected over time.
Video is taking on a more prominent role in the UC continuum as telepresence vendors and service providers add support for simple user interfaces and improved interoperability.
I recently attended the Enterprise Connect show, held March 18-21 in Orlando at the Gaylord Palms Hotel, a venue referred to as “the terrarium” by one of my colleagues due to the hotel atrium’s clear roof and ponds filled with crocodiles. In addition to enjoying the wildlife, I had the opportunity to meet with a number of companies at the show. As one would expect, cloud-based UC was a popular topic of discussion, and video is acquiring a more integrated role in the UC arena; there were at least nine sessions relating to video conferencing, more than any other service area. Here are some highlights from the conference: Continue reading “Enterprise Connect Highlights Growth of Multichannel Communications Models”→