- If the customer is ‘always right,’ then retailers need to accept that e-commerce is not wrong.
- The boundary between online and in-store shopping is more blurry than it first appears.
‘Showrooming’ is one of the latest neologisms buzzing around media outlets in the UK and elsewhere. The word describes a phenomenon that most of us have been aware of for some time and probably many of us are guilty of more often than we would care to admit. The ‘crime’ is that of walking into a high street store, looking at a product, even trying it on/out and then buying the product online for a lower price – increasingly often via a smartphone whilst still in the store. The problems of brick-and-mortar costs (rent, rates/tax, energy, staff, etc.) versus online stores are also well known; so how do modern retailers seek to turn around this trend? Continue reading “Shopping Habits Are Changing, but ICT Can Keep the In-Store Experience Relevant”