Service Instability Underscores Serious Cloud Issues – and the Need for Better SLAs

A. DeCarlo
A. DeCarlo

Summary Bullets:

  • An unfortunate series of big impact cloud outages including Windows Azure, Salesforce.com, Amazon Web Services, and Twitter have users fuming and organizations rethinking their on-demand strategies
  • Are cloud providers doing enough to address the underlying issues and reassure enterprises?  The answer, at least for now, seems to be no

Summer malaise has hit the cloud in a big way with a series of service interruptions knocking some of the most popular services offline temporarily and setting some corporate users into a tailspin. Though the root causes of the failures may differ, providers often issue ineffectual mea culpas, often citing avoidable issues like Twitter’s “double system failure” or Salesforce.com’s power failure rather than more unpredictable causes like a natural disaster or an unanticipated massive influx of traffic flooding their service.  The result leaves already leery enterprises even more on edge about making the shift to the cloud anytime soon. Continue reading “Service Instability Underscores Serious Cloud Issues – and the Need for Better SLAs”