ISC2’S Security Study Finds an Overburdened Workforce Embracing AI


Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • While the escalation in cybersecurity cuts leveled off in 2025, the ISC2 survey showed economic instability is keeping IT budget expansion in check, which is a cause for concern that organizations will hold off on making needed investments in cybersecurity.
  • AI is changing the IT industry as a whole, and cybersecurity specifically. Seen as both an offensive weapon and a potential defensive shield, security professionals see the technology as opportunistic for their careers rather than a threat to job security, offering them a chance to hone their skills and improve their professional trajectory.

One of the most significant challenges in cybersecurity is the resource constraints and skills gaps that plague so many organizations. Add to the mix technologies like AI that enterprising threat actors are all too eager to insert into their arsenals, and the issue of staff limitations is magnified. In its 2025 ISC2 Cybersecurity Workforce Study, the non-profit association uncovered a profession balancing the struggle to keep ahead of increasingly sophisticated adversaries while also savoring the chance to leverage AI and other technologies to elevate their defenses. The annual study of industry workplace trends, which surveyed 16,020 security professionals globally, found resource constraints are front and center in impacting the cybersecurity workplace.

Budget cuts are having a material impact on staffing levels, with 33% acknowledging they don’t have adequate security personnel. Twenty-nine percent don’t have the budget to employ staff with the required skills. That said, 55% said they currently have the appropriate security staff in place to protect their enterprise assets from incidents in the next two to three years.

The research participants see a direct correlation between having sufficient security staff in place to mounting an effective defense. Seventy-two percent said cutting staff pointedly creates an environment vulnerable to attack, with 76% calling for organizations to face consequences if they suffer a security incident after laying off cybersecurity professionals.

Having staff skills match organizational priorities is essential, with AI topping the list and 41% saying knowledge of the technology is critical. Experience in cloud security is crucial to 36% of organizations, followed by risk assessment expertise (26%) and a strong knowledge of application security (28%). Having security engineering experience and a working history navigating governance, risk, and compliance (GRC) are also important, with 27% citing both.

As defensive tools, AI-powered solutions promise to lessen repetitive manual interventions, freeing up time for security practitioners to focus on more strategic tasks. Twenty-eight percent have integrated AI security tools into their ordinances, with another 41% either actively testing them or in an early evaluation phase of AI-driven security tools.

Experiences with security solutions built on AI has been positive, as 63% said they have substantially increased their productivity.

Security professionals expect AI to have the most immediate positive security impact on network monitoring (40%), followed suit by security operations and testing – 30% for both. Other areas the respondents cited as presuming to benefit from AI include vulnerability management (29%), threat modeling (28%), and endpoint protection (also 28%). ISC2 researchers pointed out that these are all time-consuming activities that are also ripe for automation.

While AI is widely perceived in many sectors as a threat to job security, that isn’t the case with cybersecurity professionals. Seventy-three percent expect AI to open the door for more specific cybersecurity pathways, and 72% believe the technology will require more strategic approaches. Sixty-six percent also see AI adoption as driving the need for more communication skills.

I’ve Got a Lot of Problems With You People

S. Schuchart

Summary Bullets:

  • The technology industry can do better.
  • Let’s just hope that the uneasy feeling about the AI bubble everyone is experiencing is just a bit of leftover holiday undigested beef, blot of mustard, a crumb of cheese, or a fragment of an underdone potato (with apologies to Dickens).

Festivus took place on December 23, 2025, but despite being late, there are grievances to air in regard to the technology industry as it relates to enterprises in 2025. So, let’s start. “I’ve got a lot of problems with you people!”

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Slow Your Roll on AI

S. Schuchart

AI has been the rage for at least three years now, first just generative AI (GenAI), and now agentic AI. AI can be pretty useful, at GlobalData we’ve done some very cool things with AI on our site. Strategic things, that serve a defined purpose and add value. The use of AI at GlobalData hasn’t been indiscriminate – it has been thought through with how it could help our customers and ourselves. Even this skeptical author can appreciate what’s been done.

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DXC Helps Enterprises Scale AI with AdvisoryX

S. Soh

Summary Bullets:

  • DXC has created AdvisoryX, a global advisory and consulting group to help enterprises scale their AI deployment and create business values.
  • Besides leveraging AI to drive innovation with customers, DXC is also adopting AI internally to gain productivity and embedding AI into its services.

DXC has made significant progress expanding its AI capability throughout 2025. The company recently launched AdvisoryX, a global advisory and consulting group designed to help enterprises address their most complex strategic, operational, and technology challenges. This is a positive move that can help enterprises accelerate their AI journey and achieve better outcomes. While enterprises are eager to implement AI, most of them do not have a well-thought-out strategy and operating model, or the necessary expertise to deploy AI successfully. What happens typically is departments working on siloed projects, without organization-wide collaboration, resulting in inefficiencies and governance issues. DXC’s AdvisoryX helps to overcome key challenges from getting started to the full lifecycle management.

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Mitel CX 2.0 Serves Double Duty in Mitel’s Transformation

G. Willsky

Summary Bullets:

• Mitel CX 2.0 raises Mitel’s stature in the contact center space and its competitive standing in general.

• Mitel has continued to blossom since completing the acquisition of Unify just over two years ago.

Mitel has launched Mitel CX 2.0, an upgrade to its Mitel CX customer experience (CX)/contact center platform introduced in March 2025. Mitel CX 2.0 is significant for the impact it has on Mitel’s position in the contact center space and the role it plays in Mitel’s evolution as a company.

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Fall Conferences Reveal Critical Agentic AI OSS Innovations

C. Dunlap
Research Director

Summary Bullets:

• Cisco AGNTCY will be key for infrastructure multi-agentic AI frameworks leveraging security, identity, and interoperability.

• Solo.io highlighted progress in three high-profile agentic AI projects: Kagent, Agent Gateway, and Agent Registry.

The industry’s fall technology conferences have drawn to a close. Dominant themes included agentic AI integration, ecosystem partnerships to fill AI gaps, observability consolidations, and emerging open-source software (OSS) alternatives for enterprise developers.

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Boomi Enables Agentic Transformation by Connecting Applications, Data, and AI Agents Through a Single Platform

S. Soh

Summary Bullets:

  • Boomi has developed a platform to help connect systems, manage data, and deploy AI agents more effectively.
  • Boomi is expanding its customer base and partner base in Asia-Pacific; adding global systems integrators will help to drive penetration in the large enterprise segment.

Boomi highlighted at its Boomi World Tour event in Sydney (Australia) that without connectivity, context, and control, there will be no business impact. This epitomizes the challenge for businesses as they continue to pursue agentic transformation, especially with the recent focus on various AI technologies to drive new operating and business models. As enterprises shift their focus toward agentic AI, they often look at the tasks they can automate with AI agents.

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Microsoft Ignite 2025: Much Rests Beneath the Surface

G. Willsky

Summary Bullets:

• Microsoft Teams is front and center at Microsoft despite a very limited number of related announcements made at the event.

• Pairing team collaboration and productivity tools provides Microsoft a distinct competitive position.

Microsoft has officially closed the doors on its annual ‘Ignite’ event, a showcase of enhancements across the entire Microsoft portfolio. Only a handful of Microsoft Teams-related announcements were made, giving the impression that Microsoft Teams has taken a back seat to other Microsoft initiatives. In reality, much the opposite is true. The features unveiled were merely the tip of the iceberg, a small subset of a lengthy and diverse list of improvements that appeared in a Microsoft Teams blog.

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Amdocs Up Close APAC 2025: Driving Telco-Techco Transformation in the Enterprise Space

A. Amir

Summary Bullets:

• Amdocs has broad capabilities for B2B operators.

• The solutions can accelerate their telco-techco transformation journeys across different markets.

At the recent Amdocs Analyst Conference in APAC, the company shared its latest capabilities and directions covering not only its core areas (i.e., OSS, BSS, MVNO platform, and 5G), but also emerging technologies such as AI, autonomous networks, and its integration across the portfolio. This report focuses on Amdocs’s offerings for telco B2B that can accelerate operators’ enterprise telco to techo transformation journeys.

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IBM Looks to Balance Quantum Innovation and Cybersecurity

D. Kehoe

Summary Bullets:

• IBM leads the quantum compute (QC) race with its 156-qubit machine leading, yet the technology is also causing significant cybersecurity concerns.

• While IBM is driving IBM Quantum Safe, investments in other areas are also important for addressing the ‘Known, Unknowns’ with managing emerging security threats.

IBM leads the QC race with its 156-qubit machine leading major rivals such as Google, Fujitsu, and Rigetti.

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