RingCentral is playing catch-up to competitors such as Zoom, Slack, and Microsoft, which already offer freemium plans.
Offering a freemium plan is a double-edged sword, but there are steps RingCentral can take to avoid pitfalls.
RingCentral just introduced RingCentral Glip Pro, a freemium version of RingCentral Glip. RingCentral Glip Pro combines RingCentral Video videoconferencing introduced in April with team messaging, file sharing, contact, task, and calendar management capabilities. Offering a freemium plan enables RingCentral to close a gap with competitors. However, providing a freemium offer also presents potential pitfalls. Fortunately, there are steps RingCentral can take to avoid mishaps. Continue reading “RingCentral Jumps on the Freemium Bandwagon with RingCentral Glip Pro”→
IoT services portfolios from mobile operators are expanding as enablers such as edge computing, 5G, and even COVID-19 related requirements for detection and amelioration provide momentum for new deployments and use cases.
GlobalData highlights below a number of recent announcements from leading operators regarding their edge alliances, application enablement and analytics enhancements, and vertical solutions.
The unprecedented size of the work-from-home (WFH) population has made ‘collaboration’ a marketing buzzword virtually overnight.
To compete in the collaboration space, service providers and vendors will soon need to offer a critical mass of specific capabilities.
A monumental byproduct of the COVID-19 pandemic is a WFH population of unprecedented size. Eager to preserve pre-pandemic productivity levels, companies everywhere are seeking to mimic the in-office work environment. Service providers and vendors have answered the call with an abundance of integrated tools intended to facilitate team collaboration. Virtually overnight, ‘collaboration’ has become a marketing buzzword. Continue reading “Collaboration: We Can Work It Out – or Can We?”→
The SD-WAN market landscape in ASEAN has evolved. Many telcos have added SD-WAN as part of their enterprise ICT portfolio.
The ASEAN telcos could consider multi-vendor offerings and overlay-underlay integration as the next steps.
There are two types of telcos. The first type is telcos that are aware of the increase in SD-WAN demand and leverage the technology to drive their network services. This type often comes from a consumer heritage and is looking to expand into an adjacent market. In most cases, they are alternative providers. These telcos have accepted the fact that the MPLS market is on a downtrend and will continue to decline. They position SD-WAN as a value-add to complement their existing connectivity services. There are also cellular telcos with small/no revenue from the fixed-line services which see SD-WAN as a new market opportunity. These telcos have been aggressive in driving the market and leveraging their brand and connectivity advantages to differentiate against non-telco competitors. The second type is telcos that are also aware of the growing SD-WAN demand, but see it as a threat to their connectivity business. These are often the incumbent telcos with a large portion of revenue from legacy connectivity services. Most of them still believe that the declining MPLS revenue is because of competition, not due to lower market demand. These telcos also often do not have any SDN/NFV capabilities. Some of them offer the service quietly/selectively with a below-the-line marketing strategy. Continue reading “Telco SD-WAN in ASEAN: Significant Development, but What’s Next?”→
While 5G-enabled enterprise solutions offer new revenue streams for telecom operators, they need new capabilities to develop and sell the full solutions, not just the carriage component.
Telecom operators will look to partnerships and/or acquisitions to gain the necessary competence to help customers in key industry verticals to transform their business operations.
Telecommunications companies (telcos) are at a crossroads as they rollout 5G and looking at how to monetize this investment. While they can continue to focus on selling carriage services, with the saturation of mobile subscription and competitive pressure, the hope of increasing ARPU from 5G connectivity remains elusive. Instead, many telcos are looking to enterprise solutions as a way to open up new revenue streams, leveraging 5G’s unique capabilities around ultra-low latency, reliability, and significantly higher throughput. Some will go even further and set new performance parameters with 5G. This shift inevitably involves moving into new territories for the telcos, including IoT, data analytics, cloud services, cybersecurity, etc., and bringing these capabilities together to solve business problems and prove outcomes. Emerging 5G enterprise solutions also tend to target specific use cases across various industries (e.g., smart factory, port automation, and connected utilities). Most enterprises do not know how 5G can help to transform their business and they rely on their technology partners to advise and show them the possibilities. Continue reading “Outlook for 5G-Enabled Enterprise Solutions in 2021: The Potential Telco Game Plans”→
Salesforce’s announced acquisition of Slack came as a surprise, especially given the $28 billion price tag.
Although Salesforce and Slack make a natural union, the deal suffers significant drawbacks. Salesforce raised eyebrows last week by revealing its intention to acquire Slack. Careful deliberation of the journey which led to the announcement reveals what likely lies ahead for the pairing.
Slack came from humble beginnings as the in-house messaging tool for a company called Tiny Speck. In August 2013, the tool became widely distributed under the name ‘Slack’ and its parent was renamed Slack Technologies. Slack is an e-mail alternative centralizing people, information, and tools into ‘channels,’ thus making teams more productive.
Today, Slack Technologies goes by ‘Slack’ and has risen to new heights on the shoulders of platform enhancements, partner relationships, and fresh blood in the management ranks. Slack has drawn a global, loyal following of 12 million+ daily active users across 750,000 organizations. Despite its allure, Slack finds itself searching for profitability and in need of a well-funded suitor to rescue it. Just in time perhaps, Salesforce has come along. Continue reading “Salesforce and Slack to Form a More Perfect Union”→
• GlobalData’s new IoT forecast for the number of connections associated with Enterprise IoT deployments predicts that by the end of 2020 we will see 5.5 billion connections, which will rise to 11.3 billion by 2024, for a CAGR of 15%.
• These numbers are only moderately good news for mobile operators which will see their cellular connections grow by a compound annual growth rate (CAGR) of only 12% over five years, while their licensed spectrum low power wide area networks (LPWANs; including NB-IoT and LTE-M) will grow more significantly by 19% and 51% respectively.
According to new forecasts from GlobalData, the global number of Enterprise-related Internet of Things connections will reach 11.2 billion by 2024, dominated by short-range and cellular connections, but with strong growth (starting from a much smaller base) for LPWANs. The CAGR for the six-year period for all IoT connectivity types is moderate, at 15%. The 2020 forecast was tamped down slightly to account for the effect of COVID-19 on technology spending; however, from 2021 onwards, growth is expected to continue at a higher rate. In addition, many operators note that new offerings that help with COVID-19 detection and mitigation, such as room/building occupancy monitoring and management, and remote thermal temperature scanning, have actually had a positive effect on new deployments. Continue reading “GlobalData’s Enterprise IoT Connection Forecasts Show Moderate Growth, But Connections are Only Part of the Story”→
• As the industry players are preparing for 5G, the government’s new initiative pushes back the technology to 2022.
• 5G is no longer a new technology and it carries more benefits than drawbacks for a country.
Malaysia was quite advanced in its 5G development with various industry collaborations exploring the potential of the technology in the country. This includes the task force set up by the regulator (MCMC) with initiatives such as events and collaborations among industry players to roll out 55 5G use cases in 2019. Besides, telcos have also been preparing their infrastructure to launch the technology, which was initially planned for H2 2020. Continue reading “What Malaysia May Lose from the 5G Pushback”→