Month: December 2025

Amdocs Helps Telcos Succeed in Transformation by Combining AI, Telco-Centric Platforms, and Services Focused on Experience

by siowmeng, posted in Cloud Enable, Communicate
S. Soh

Summary Bullets:

  • Telecom companies are facing many challenges moving beyond their legacy business and adopting digital solutions including AI to drive business transformation.
  • Amdocs is helping telcos to drive transformation with AI and its consulting-led services play a key role to accelerate the process from customer engagement to backend operations.

Telecommunications companies (telcos) are in various stages of transforming their businesses. The industry as a whole faces several challenges that have hindered progress.

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Twilio Drives CX with Trust, Simple, and Smart

by siowmeng, posted in Big Data, Cloud Enable, Communicate, Secure
S. Soh

Summary Bullets:

  • The combination of omni-channel capability, effective data management, and AI will drive better customer experience.
  • As Twilio’s business evolves from CPaaS to customer experience, the company focuses its product development on themes around trust, simple, and smart.

The ability to provide superior customer experience (CX) helps a business gain customer loyalty and a strong competitive advantage. Many enterprises are looking to AI including generative AI (GenAI) and agentic AI to further boost CX by enabling faster resolution and personalized experiences.

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Huawei MBBS Africa: Unlocking 5G Opportunity in the Region

by Alfie Amir, posted in Internet of Things
A. Amir

Summary Bullets:

• Huawei aims to accelerate Digital Africa with wider connectivity, 5G, and sustainability.

• Industrial 5G, especially in mining, can drive 5G monetization in Africa. This is supported by Huawei’s broad portfolio and ecosystem.

Huawei held its MBBS Africa in Cape Town, South Africa in November 2025. As one of the leading telecom network vendors, Huawei shared its regional vision – to drive ‘Digital Africa’ through wider connectivity, 5G, and sustainable solutions.

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