Day: February 20, 2025

RingCentral Begins a New Chapter with RingCentral AI Receptionist

by Gregg Willsky, posted in Cloud Enable, Communicate
G. Willsky

Summary Bullets:

  • RingCentral AI Receptionist is noteworthy because it marks RingCentral’s entry into agentic AI.
  • With RingCentral AI Receptionist, RingCentral continues its very aggressive cadence of compiling AI-infused features in its overall portfolio.

RingCentral announced RingCentral AI Receptionist (AIR), an AI phone agent that can answer customer questions and perform basic tasks for them such as scheduling an appointment. It can also transfer callers to the appropriate person or department if needed. At the heart of the offer is the capability to understand natural language. AIR is embedded into RingCentral EX, the company’s team communication and collaboration platform. RingCentral AI Receptionist has been available to select US businesses during a controlled availability phase, with a one-month, 100-minute free trial included. A broader rollout is planned for Q2 2025.

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Telefonica Tech’s Expanded AI Portfolio Helps Enterprises Deploy GenAI for Virtual Assistants

by Rena Bhattacharyya, posted in Communicate
R. Bhattacharyya

Summary Bullets:

• A key benefit of the Telefónica Tech generative AI (GenAI) platform is that it provides access to and evaluates large language models (LLMs) from multiple sources, including hyperscale cloud providers and open source models.

• Telefónica’s advantage comes from its existing customer relationships and its ability to promote a vendor-agnostic environment.

On January 28, 2025, Telefónica Tech announced its GenAI platform to help enterprise customers create virtual assistants. The platform is designed to be easy to use while at the same time allowing access to multiple LLMs. It provides tools for evaluating models based on cost, performance, and latency. Use cases include virtual assistants for customer services, enhanced data analysis, and improved efficiency in departments such as human resources and finance.

Continue reading “Telefonica Tech’s Expanded AI Portfolio Helps Enterprises Deploy GenAI for Virtual Assistants” →