MuleSoft Conference Touted Integration but Downplayed API Security

C. Dunlap

Summary Bullets:

  • MuleSoft Connect delivered on Dreamforce promises made in late-2021.
  • MuleSoft executives missed the opportunity to provide thought leadership on API security and DevSecOps.

Salesforce’s notable integration business, MuleSoft, used its annual conference this week to deliver on the general availability of its Dreamforce announcements made in late-2021. While this week’s recap around intelligent automation, robotic process automation (RPA), pre-built connectors/accelerators, low-code, and collaboration was short on new technical updates, the company achieved its purpose of highlighting the importance of MuleSoft’s highly coveted integration and application programming interface (API) management technology for helping global companies, big and small, accomplish digitization.

Despite the complexities around newly forming DevOps models, namely implementing the configuration necessary for moving advanced apps into production, traditional application platform providers have a leg-up on others entering the cloud space for one reason: integration technology.

Platform services and integration technologies continue to serve at the core of application development/deployment, streaming data services, and continuous integration/continuous delivery tools aimed at operations teams. The PaaS market segment has gone from basic app hosting to modernizing existing and new apps by leveraging its integration strengths.  The platform providers are leaders in API management and held in the highest esteem within this group. They include Salesforce/MuleSoft, IBM, Microsoft, Google/Apigee, and Software AG, among others.

During its conference, MuleSoft outlined a compelling Western Union customer use case. The money transfer provider described a complex web of financial partnerships, whose backend systems have become increasingly complicated as part of modernized IT workflow distributions. Traditional methods could not be maintained, so Western Union turned to technology partner MuleSoft.

A recap of the Salesforce Dreamforce announcement, reiterated this week:

  • MuleSoft integration innovations differentiate Salesforce from platform rivals.
  • Slack collaboration tools provide the critical bridge between lines of business and IT.
  • Key to necessary automation, and part of the Salesforce portfolio, is the inclusion of AI, low-code, and RPA.
  • Salesforce advanced its DevOps and digitization strategy via multiple core developer tooling updates including Composer, Orchestrator, Connectors, Accelerators, and Workflow Builder.
  • Playing a major role in Salesforce platforms are Einstein AI innovations, including custom AI capabilities using low-code methods, as well as productivity boosters for professional developers.

For more details on these points, please see: ”Salesforce Dreamforce 2021: Salesforce Integration Anchors Automation, Collaboration, and Consolidation,” September 27, 2021.

In addition to the importance behind integration and API management, there’s an emerging component of DevOps platforms in the form of DevSecOps. Salesforce missed the opportunity to describe its API security strategy as part of this newer market segment. It’s time for these elite transformation technology providers to address their application and API security strategies as part of a DevSecOps model. Salesforce is well-positioned to meet customers’ comprehensive transformation needs, and more details are likely surfacing in coming months.

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