• Artificial intelligence (AI) is not an infallible process that resides on the computing equivalent of Mt. Olympus. AI results can contain bias or be misinterpreted, and companies need to put guardrails in place to prevent misuse.
• Microsoft decided to remove several products that could be used to manipulate information negatively. This will improve trust and accountability in the use of AI.
AI has already made a positive impact in a wide variety of fields, including businesses, science, and financial markets. Eventually, AI’s impact will influence every facet of daily life by increasing factory efficiency, solving complex problems, and improving the overall quality of life. However, in order to realize this future state, it is essential that the AI software that will control humanity’s critical systems be deployed in a manner that will impact life in a positive manner. Continue reading “Microsoft Updates Its Responsible AI Standard And Adjusts Its Portfolio”→
• A bit late to the enterprise party, Google Cloud is looking to play catch up on the government front with a new public sector business.
• The business will operate autonomously while selling the full suite of Google products.
Looking to capture a bigger share of the public sector IT sales and challenge fellow hyperscale rivals Amazon Web Services and Microsoft Azure, Google Cloud is launching a separate subsidiary to serve US government clients, which will have its own separate board of directors to be named later. The Google Cloud Public Sector arm will sell the full suite of Google services, including cybersecurity solutions to federal, state, and local government entities. Will Grannis, Google Managing Director and Chief Technology Officer, will oversee the new business at launch until a permanent CEO is named. Lynn Martin, a Google vice president, will head the US Public Sector sales organization.
Vodafone has published insights into the UK SME market – the latest move amongst service providers as they look for future growth in the business segment.
Service providers are increasingly understanding the importance of behavior, maturity, and small business strategies when addressing this vital, complex, and substantial market opportunity.
Vodafone’s ‘SMEs Like Me’ report examines attitudes, motivations, and challenges of British small businesses. The report’s publication is yet another indication that service providers’ focus is increasingly turning to small businesses as their best engine for future growth in the enterprise market. This is especially true when the multinational corporation, large enterprise, and public sector markets are over-supplied and, in many cases, flatlining.
Facing serious internal IT security expertise limitations, many organizations are hiring lower-level staff and providing professional development on the job.
This strategy appears to be yielding good results with many prepared to work on assignment independently within six months, according to an (ISC)² survey of hiring managers.
IT security organizations are under acute pressure. Navigating an escalating threat environment often with a lack of internal expertise, companies are reassessing approaches to staffing and casting a wider net with respect to hiring for IT security roles.
Atos announced plans to split into two companies: one will focus on digital solutions and the other on information systems.
There is still much uncertainty regarding what will happen to Atos in the long term, with rumors flying of a potential acquisition by another French organization.
For France-based Atos, significant change is imminent. In mid-June 2022, the IT services provider (ITSP) announced plans to split into two companies: SpinCo will offer high-growth solutions that support digital transformation, big data (including Atos’ computing portfolio), and cybersecurity; and TFCo (Atos’ Tech Foundations) will provide low-growth managed infrastructure services, digital workplace solutions, and professional services. By restructuring, Atos is separating its higher-growth and higher-margin businesses from its underperforming divisions, which have been dragging the company’s overall financial performance down for several years.
Three forces are driving homogenization of UC&C platforms: common features, a continuous surfeit of bells and whistles, and interoperability between competing platforms.
The need for in-office and remote workers to communicate and collaborate – and thus demand for UC&C platforms – will remain robust in the hybrid world.
Unified communications and collaboration (UC&C) platforms are becoming homogenized. There are three forces driving this phenomenon: (1) a common set of features has emerged from the major players, including meetings, chat, calling, and events (some players have created an augmented core by also including contact centers and AI); (2) competitors are continually and rapidly complementing common features with a surfeit of bells and whistles (e.g., live reactions such as likes, enhanced lighting for video feeds, and polling); and (3) interoperability between platforms and cooperation between competitors are fast becoming the norm.
After it consolidated its digital and enterprise divisions into ZainTech in late 2021, the deal with Atos is a signal of Zain Group’s strategic direction.
The partnership with Atos is part of Zain’s strategy to allow ZainTech to enter into deals with major enterprise vendors and grow organic revenue by selling next-gen enterprise services to regional clients.
Zain Group announced a partnership with French technology company Atos to provide digital transformation services to ZainTech enterprise customers in the Middle East and North Africa (MENA) region. The deal comprises the provision of the following three services: a round-the-clock managed cybersecurity solution, a cloud solution to help businesses deliver next-gen digital technologies, and an end-to-end video analytics platform for customizable AI models (e.g., Atos Computer Vision Platform).
• The deal with DataRobot is the first major announcement after Etisalat Digital rebranded to e& enterprise.
• The AI-as-a-Service (AIaaS) solution targets customers in a variety of verticals, which will help e& achieve organic revenue growth and refashion itself from a telco into a tech company.
e& enterprise, part of e& (previously branded Etisalat Group), entered into a three-year partnership with US AI platform provider DataRobot, to launch enterprise AlaaS. DataRobot will enable e& enterprise customers to leverage AIaaS for deploying AI and ML solutions at scale without the need for deep data science expertise. AIaaS enables organizations to build and deploy AI solutions more quickly and at a lower cost compared to initiatives that rely primarily on in-house resources, thus accelerating ‘time-to-value.’ Customers of e& enterprise will be able to adopt the AIaaS offering, powered by a locally deployed DataRobot platform. Continue reading “With DataRobot Partnership, e& Moves Forward with Its Strategy to Reform into a Tech Company”→
Enterprises should work with providers to develop more meaningful KPIs within SLA agreements.
AI technology is enabling predictive fault detection; working with providers will help improve AI performance.
Service level agreements (SLAs) are one of the tech world’s necessary evils and often one of its most ineffective tools. Ideally, no SLAs should be required; enterprises would much rather have the service work than be compensated for its failure. Furthermore, the financial penalty in SLAs is often nowhere close to compensating for the financial loss caused by an outage. GlobalData’s conversations with enterprises have revealed a lack of faith from enterprises in SLAs, with more than one IT manager referring to them as ‘pointless.’