• Ultra broadband access will drive enterprise digital transformation, forcing requirements for more agile telco network services including cloud access and multi-cloud connectivity.
• The key factor is the decoupling of service and network management through the use of overlay/underlay networks, resulting in more flexible solutions that can be deployed quickly.
Huawei hosted UBBF 2018 in Geneva last week, bringing telcos, enterprises, and analysts up to date on its efforts in ultra broadband access (i.e., technology capable of 500 Mbps to 1 Gbps bandwidth). Curiously, the program also included significant time and content dedicated to B2B services with a focus on cloud-network synergy and the benefits to service provider and user. At times, the message wasn’t completely clear on which clouds Huawei was including in its vision (e.g., telco network clouds, telco public clouds, OTT clouds), but eventually, the vendor’s ideas for using a cloud management system to offer enterprises a one-stop shop for network and cloud services using SD-WAN for multi-cloud connectivity came through in several proposed use cases. (For more detail on this topic, see the full advisory report, “UBBF 2018: Cloud-Network Synergy High on Agenda at Huawei’s Ultra Broadband Forum,” published by GlobalData on September 17, 2018. Continue reading “Huawei UBBF: Cloud-Network Synergy Can Drive Managed Cloud Services for Telcos”→
• U.S. communications service providers are racing to launch 5G services this year
• What we really expect are 2019 deployments, as standards finalize and devices are commercialized
U.S. Providers 5G Rollout Plans
In the U.S., 5G rollouts are planned for 2018 by all four major wireless operators. However the launch dates, use cases and underlying technologies are all a bit different. While the other three operators are planning mobile rollouts from the beginning, Verizon is sticking with fixed broadband for now. And while AT&T, Sprint and T-Mobile claim mobile launches in 2018, standardized 5G with devices that can run on it are not expected until 2019.
Meanwhile, the use cases for 5G in the enterprise are still TBD. Aside from faster, lower latency services, and the futuristic advent of driverless cars and surgeon-free operations, 5G allows for more granular pricing and use case types via its “network slicing” capability. This lets network operators choose the characteristics they need per slice such as level of latency, throughput, the number and type of devices to be supported, and these in turn effect the pricing model.
Benefits for Consumers and Business Users
According to 5G technology suppliers, the benefits of 5G to consumers will include higher quality, faster speeds, wider coverage (indoors and out), and lower latency (down by 10x) – this translates to better support for applications that use streaming video or are aimed at the interactive gaming user base. 5G will also support the growing market for applications that use augmented and virtual reality technologies.
In the enterprise, suppliers note that massive communications traffic is expected from sensors embedded in roads, railways, and vehicles that are not only sending information to the cloud or to edge processing devices for analysis, but will also be sending data to each other. 5G also aims to leverage its inherent reliability and low latency to control critical services and infrastructure for public safety, government organizations, and utilities. Real-time video streaming, support for IoT applications such as autonomous vehicles, and advanced use of robotics in manufacturing are other likely use cases in the not-too-distant future.
While service providers have not yet set prices, a major objective for 5G is to lower data transmission costs compared to 4G LTE, by making bandwidth utilization more efficient and leveraging new higher-band spectrum. However, operators tend to charge what they can get companies and consumers to pay. They are not certain to pass these economies of scale and technology down to the end-customer, especially for such a premium service.
But there remain skeptics about the use cases for 5G: will they be different enough from 4G to allow operators to recoup their investments? Are 2018 launches meaningful when devices won’t be ready until 2019? And as far as the race to launch services is concerned – does it really matter which operator gets there first? Should enterprises wait to deploy fixed or mobile broadband or IoT services until they have 5G available? Probably not.
• With big data and analytics, older ideas like predictive analytics and AI are coming together to solve long-standing problems, most notably data quality.
• Sisense is adding another twist by taking advanced design and visualization concepts and putting those to work at the very beginning of the analytics lifecycle.
Invention invariably involves theft. Each generation of inventors stands on the shoulders of its predecessors, borrowing freely from their available pool of knowledge. Ideas are deconstructed, mixed up, and reapplied in new ways and within unexpected contexts to form, well, something new. Sometimes these new inventions are simply the opportunistic reinterpretation of an existing idea, taking something unique but impractical and turning it into something incredibly useful. That’s the way it was with the invention of the automobile, the light bulb and the radio. And that’s how it is with big data and analytics, where older ideas are only now coming together to solve long-standing problems. Continue reading “To Improve Data Quality, Sometimes the Best Place to Start is at the Very End”→
• Collaboration vendors’ use of vague industry jargon tricks people into believing something important is behind the technology they represent, rather than describing how technology can be applied to solve business problems.
• Vendors should instead use plain, instructive language to explain how their technology can be a strategic asset that helps organizations meet their business objectives.
Every industry has its own unique jargon and buzzwords. Sometimes it’s useful, serving as a shortcut to ‘make sure we are all on the same page’; however, I have sat through far too many empty, jargon-laden vendor presentations and become annoyed at how ambiguous jargon inhibits effective vendor communication. Continue reading “The Bad Habits of Using Business Buzzwords”→
• The Web Real-Time Communications (WebRTC) standards body is dedicated to establishing a common set of protocols for WebRTC applications on browsers, mobile platforms, and IoT devices.
• OTTs look to wholesale carrier IPX to add crucial Quality of Service (QoS) metrics to WebRTC tools, opening new possibilities for highly reliable and enterprise-grade solutions.
The Internet has introduced some pretty exciting life-changing things since its creation. Its relentless evolution continues to impact everything we do. WebRTC holds considerable promise to impact our lives further as browser-based voice, video and chat, becomes possible on any connected device. WebRTC already allows browser-to-browser video, with developer Bistri for example reporting strong traction and rapid growth in browser-instigated video calls. For wholesale carriers that have invested considerably in IPX, the attention to WebRTC applications from OTTs is causing everyone to sit up. This is because as WebRTC applications proliferate, the inherent QoS in IPX combined with imaginative new applications dreamed up by OTTs should drive both traffic and revenues onto IPX-enabled networks. The addition of mobility, including LTE, to the mix just makes the prospects that much more enticing, with video calls possible and the possibility for browsers to ‘talk to each other’ in the Internet of Things (IoT) and mobility ecosystem. Continue reading “New and Exciting Times are Ahead in Browser-based Communications as IP Exchange and WebRTC Mature”→
·On September 12th, Telefonica held an analyst conference in New York that focused on its ambitions and traction in M2M and featured a new high-profile customer – OnStar
·On September 13th, Orange held an analyst conference in Brussels that focused on its ambitions and traction in M2M and featured a new high-profile customer – Qualcomm Life
M2M is still in its infancy when it comes to numbers of connections and revenues, despite the fact that it is a decade-plus old industry, with wireless POS and fleet management solutions running over networks since the dark ages of cellular connectivity. These days, M2M generates excitement because it captures the imagination as people think of all of the “things” in their lives that can possibly be connected. Global operators Orange and Telefonica are upbeat about the opportunity and chose the same week to hold analyst events focused on M2M. Continue reading “A Look Back on a Week of M2M Events”→
Because of its potential to cut costs quickly and boost customer satisfaction, first contact resolution (FCR) is gaining recognition as the major key performance indicator (KPI) of success in customer care settings.
More enlightened customer care executives realize that their happiest customers are those that never have to contact a customer care center at all.
Because of its potential for immediate, effective and powerful results, FCR is gaining recognition and acceptance as a major KPI across customer service operations. The ability of a high FCR level to affect revenues positively and boost customer satisfaction, while decreasing the cost of customer care by reducing redundant operations, makes its achievement a win-win situation for both the corporation and its customers alike. Continue reading “First Contact Resolution – The Second Best Key Performance Indicator of Customer Care”→