Listen First: The Smarter Way to Build a Smart City

Ted Cuzzillo,
Principal Analyst – Data Analytics

Summary Bullets:

  • A truly smart city brings out the public’s ‘inner smartness.’  That starts with listening, not technology.
  • A recent San Francisco project offers a strong example of a listen-first approach.

Ask almost anyone to describe a smart city and you hear about technology.  IoT, AI, and assorted other tech orchestrate lights, power and water, and buses for optimal performance.  One thing you almost never hear about, however, is the people who would benefit. Continue reading “Listen First: The Smarter Way to Build a Smart City”

Today’s Desk Phone Has Evolved, but Is It Clutter or the Future of Working from Home?

G. Willsky

Summary Bullets:

  • The increasingly ignored deck phone is being revamped by vendors such as Avaya and may offer an enhanced experience in the work-from-home (WFH) world.
  • Those employees who miss their office phones or need an occasional extra screen may benefit, but desk phones can also be expensive clutter.

The COVID-19 pandemic has transformed the practice of ‘remote working’ from corporate perk to corporate imperative.  Virtually overnight, WFH has become the norm.

Although the WFH population will shrink once the COVID-19 pandemic has passed, it will still exceed pre-pandemic numbers.  Not all employers are planning to return to the office, and even many who are will offer WFH to employees as a permanent option. Continue reading “Today’s Desk Phone Has Evolved, but Is It Clutter or the Future of Working from Home?”