Robert Stoneman, Principal Analyst for local government at GlobalData, analyzes the key messages from the second day of techUK’s “Building the Smarter State” conference.
Day two of techUK’s flagship conference for 2020 took on a decidedly local theme compared to the day before, with the response of local public sector organizations firmly in the spotlight. With close to 130 attendees, and despite moving online in the current circumstances, the conference continued to be an industry-leading forum with a range of high-caliber speakers detailing the latest developments in public service ICT.
Kris Burtwistle, Head of UK Local Government at sponsors AWS, kicked day two off by summarizing some of their work with local authorities and introducing many of the key themes of the day. This included highlighting the rapidity with which councils embraced home working during lockdown, citing how the London Borough of Waltham Forest moved many its contact center staff to home working in just a matter of days. Continue reading “Building a Local Smarter State in the UK, Post-Pandemic”