• Overall, the response by IT services providers (ITSP) to COVID-19 has been muted, though this is starting to change.
• Now is the time to promote digital transformation initiatives related to workplace virtualization, cloud migration, hybrid or multi-cloud management, IoT, adoption of advanced analytics and RPA, and cybersecurity.
Overall, the response by IT services providers to COVID-19 has been muted. At the onset of the crisis, most made the appropriate and generic statements that were expected. They expressed concern for the safety and well-being of employees and clients, and sought to reassure customers that they had the systems and processes in place to continue to service their customers without disruption. Continue reading “COVID-19: IT Services Providers’ Digital Transformation Initiatives More Important Than Ever”