What Does Microsoft Need to Do to Win in Collaboration and Communications?

T. Banting

Summary Bullets:

• Microsoft needs to consolidate and rationalize Office 365’s overlapping functionality to avoid the potential chaos associated with having too much choice in its portfolio.

• Microsoft should decouple telephony from Skype for Business, add PSTN calling to Teams and end-of-life Skype for Business online to differentiate in the team collaboration platform market.

With Microsoft Ignite about to start in Florida (25th September), it’s interesting to try to read behind the lines of some of the sessions and speculate as to how Microsoft really will start ‘to empower every person and every organization on the planet to achieve more’. At the moment, it’s hard to achieve more when Office 365 contains so much feature and functionality overlap between products such as Office 365 Groups, Skype for Business, Microsoft Teams and Yammer. Read more of this post