Enterprise Uptake of Collaboration Services Gains Ground; Cloud Contact, Mobility and Video Lead the Way

Cindy Whelan
Cindy Whelan

Summary Bullets:

  • Enterprises are moving beyond foundational collaboration technologies to embrace cloud and mobility options.
  • Cloud-based contact center services and video are gaining ground with enterprises.

In August 2014, Current Analysis completed primary research regarding current and planned enterprise investment in four areas: cloud, mobility, network and collaboration services. The research utilized a wide ranging survey of enterprise IT executives, most of whom were responsible for defining, evaluating and selecting the providers and services used by their company. The majority of the companies surveyed had between 100 and 5,000 employees, although there were several with up to 10,000 or more employees. Continue reading “Enterprise Uptake of Collaboration Services Gains Ground; Cloud Contact, Mobility and Video Lead the Way”