
Summary Bullets:
- 2013 UC announcements from service providers led with hosted PBX, UCaaS and mobility solutions.
- UC options for SMEs grew as carriers focused on adding BYOD and contact center features to solutions.
U.S. Tier 1 providers AT&T, Sprint and Verizon began launching their Cisco HCS and Microsoft Lync-based solutions for U.S.-based large enterprises and multinationals in 2011, and in 2012, we began to see UC options emerge for U.S. medium businesses and small enterprises (companies with 50-500 employees, defined as ‘mid-market’ for the remainder of this post). While there are many premises-based SIP trunking solutions in the market today, much of the activity in 2013 centered on expansion of hosted UC solutions and the addition of mobility and contact center capabilities. Continue reading “UC Year in Review: Hosted Services and Mobility Lead in 2013”







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