Do End Users and Service Providers Agree on the Trajectory of M2M?

Kathryn Weldon
Kathryn Weldon

Summary Bullets:

  • Every year at its Connexion conference in Boston, Axeda, a provider of cloud-based M2M application solutions, presents an ever-growing scale (now reaching nine levels) that measures the sophistication of M2M solutions, ranging from 1) unconnected to 2) connected, 3) serviceable, 4) intelligent, 5) optimized, 6) differentiated, 7) eco-friendly, 8) collaborative/socialized/multivendor, and 9) cross-industry solutions.  Each year, Axeda adds new levels.
  • Axeda also showcased several end users’ actual M2M deployments.  Where were they on this scale and can we deduce anything about the current trajectory of M2M from these real-world case studies?

End users at the Axeda Connexion conference included Getinge Group, which provides hospital systems, extended care and infection control.  In 2003, the company envisioned a system to provide a service for remote monitoring of its equipment, but it ran into technology and regulatory challenges along the way and had difficulty building a model that made the ROI self-evident.  Eventually, the company connected the end customer (hospital) though a web portal and smartphone app, offering a value prop of unprecedented knowledge via online troubleshooting, access to historical data and statistics for production planning, and real-time equipment status.  It was in production in 2011; as of 2012, it still found take-up slow among its customers, especially in low-cost labor countries that did not ‘get’ the value prop.  In the future, it plans to add data mining.  Overall, it took Getinge eight years to get to the ‘connected,’ ‘serviceable’ and ‘intelligent’ stages – essentially reaching level 4 (out of 9) on the Axeda model. Continue reading “Do End Users and Service Providers Agree on the Trajectory of M2M?”