- UCC deployment is complex, even when hosted or managed by a third party
- Enterprises need to look beyond the marketing and tread carefully when integrating UCC solutions
Marketing around carriers’ cloud-based unified communications and collaboration (UCC) services is reaching a fever pitch. As vendors improved the quality and reliability of VoIP services, enterprises increased their deployments, and now they want to add collaboration features. IT managers and corporate executives see hosted UCC as a way to reduce communications costs and increase employee productivity in a tight economic environment; carriers can use these offers to embed their services more deeply into an enterprise’s business. Enterprise adoption of UCC in any form, whether fully hosted or premises gear managed by someone else, is still a complex proposition.