Summary Bullets:
- Agentic AI streamlines workflow automation and transformations.
- Application and automation platforms to integrate agentic AI capabilities in next 12 months.
Digital transformations will receive a major boost over the next 12 months following new platform integrations with agentic AI. The AI-injected solutions will significantly streamline the creation of workflow automation, which are critical to organizations moving to migrate legacy apps to cloud environments in order to realize CICD and improved application lifecycle efficiencies.
This next generation of intelligent automation will have far-reaching ramifications among service providers, from traditional PaaS players to leading automation vendors to newer telco/infrastructure providers offering managed Kubernetes services.
Business transformations have been largely stalled over the past few years due to the fact that many enterprises lack the internal expertise necessary to configure the backend integration and connectivity to enable workflows that support critical business processes. Automation leaders – including Automation Anywhere, UiPath, SS&C Blue Prism, ServiceNow, and Pegasystems – have played a pivotal role in advancing workflow automation, particularly predictable and rules-based workflows. Application platform solutions including Microsoft Power Platform and IBM Cloud Pak for Business Automation also compete in this space.
In coming months, these solutions and platforms will be equipped with advanced cognitive capabilities such as generative AI (GenAI) and agentic AI to enable dynamic business processes capable of adapting and reasoning in an autonomous fashion. This will be a welcome relief to those enterprise personas involved in back-office transactional processing where accuracy and quality of solutions are critical. They will be most inclined to rely on their trusted technology partners integrating such agentic capabilities through mature platform services.
Automation and platform leaders are only just beginning to offer the industry glimpses into their agentic AI roadmaps, having spent the last couple of years integrating GenAI into developer tools and workflow solutions. Beta versions of AI agent capabilities are starting to appear, typically in the form of prebuilt templates and ultimately agent building toolkits and agent orchestration management capabilities.
GlobalData will be closely following the slew of later conferences hosted by platform providers including IBM, Oracle, Salesforce, AWS, and multi-vendor Kubernetes/DevOps show KubeCon for advancements in this space. Similarly, IT ops teams should keep an eye out for a constantly changing ecosystem of players and partnerships in this space, which will encourage more service providers to support global companies struggling with digitization integrations.