- Artificial intelligence has the potential to profoundly impact the way companies conduct business, and telecom service providers are no exception.
- Fifty-five percent (55%) of telecom service providers have already prioritized chatbots, machine learning, and deep learning; over the next two years, this number is expected to grow to 75%.
Few telcos are saying much about their artificial intelligence strategies, but enterprise customers have much to gain from working with a provider that incorporates the technology into its processes and solutions. Artificial intelligence has the potential to profoundly impact the way companies conduct business, particularly telecom service providers. From an internal perspective, it can be used to improve network management, operations, security, and customer support. Operators can use AI to add new features to existing products, or to bring entirely new solutions to market. All of this is good for customers, but the benefits don’t stop there. Service providers are well positioned to use their lessons learned with AI to help customers make the most of the new capabilities. Continue reading “Service Provider Adoption of AI Poised to Pick Up Momentum”