The End of the Best-of-Suite Approach in Collaboration and Communications?

T. Banting

Summary Bullets:

• With best-of-suite vendors offering adequate capabilities for the average collaboration and communications user, a best-of-breed strategy may be superfluous.

• Modern software suites still offer organizations the capability to choose best-of-breed components if the suite does not fit the specific needs of the business.

A favored and common IT strategy has been adopting a “best-of-breed” approach; in other words, purchasing and integrating several products from multiple vendors to achieve the ideal architecture. However, with the likes of Google G Suite, Microsoft Office 365, and other cloud vendors offering software bundles with mature, compelling product features from top to bottom, a “best-of-suite” approach is becoming an attractive substitute. The software industry has witnessed such shifts before. WordPerfect, widely loved and adopted as a standard word-processing application in the 1980s, lost out to the aggressive bundling of Microsoft Office in the 1990s. As good and comprehensive as WordPerfect was, its interoperability with other software products was limited; companies couldn’t make it work with the other products they needed. Could history repeat itself with today’s collaboration and communications solutions? Fortunately, few vendors offer all-encompassing, yet proprietary and closed suites today. Software suites now offer numerous advantages for IT departments, such as per-month, per-user pricing; vastly reduced management, administrative and security overhead; plus the foundation for future development of new capabilities such as artificial intelligence (AI)-powered features. Continue reading “The End of the Best-of-Suite Approach in Collaboration and Communications?”